Resident Experience & Operations Assistant

Aveo Group; Sunshine Coast Regional; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Paid Parental Leave

Purchased Annual Leave

All About Me leave days

Annual bonus incentive

Employee Referral Program

Employee Assistance Program

Health Insurance discounts

Job summary

Aveo Group is seeking an Assistant Community Manager at Peregian Springs Country Club to support day-to-day operations and resident engagement. You will work closely with the Community Manager to ensure a safe, vibrant community where residents maintain independence and enjoy an active lifestyle.

The role focuses on front-line operations, administration and outstanding resident service, contributing to a respectful, welcoming community and seamless daily operations within a growing retirement

Qualifications

• Experience in front-line operations or administration.
• Strong resident or customer service expertise.
• Excellent teamwork and communication.
• Proficiency with Microsoft Office applications.

Responsibilities

• Assist with the ongoing daily operations of the community including safety, security, maintenance/facilities, and compliance checks.
• Be the first point of contact for residents and their queries, suggestions and concerns.
• Provide regular operational feedback and escalation items to the Community Manager.
• Serve as a key escalation point for resident concerns, managing conflict resolution with care and professionalism.
• Oversee the administration team, providing guidance, support and direction to maintain exceptional service standards.
• Liaise with residents, contractors, suppliers and corporate office departments.
• Complete general administrative tasks including email and phone communication, reception duties, auditing, and incident recording.

Skills

Front-line operations

Customer service

Teamwork

Conflict resolution

Communication

Tools

Microsoft Office

Job description

Aveo Group is seeking an Assistant Community Manager at Peregian Springs Country Club to support day-to-day operations and resident engagement. You will work closely with the Community Manager to ensure a safe, vibrant community where residents maintain independence and enjoy an active lifestyle.

The role focuses on front-line operations, administration and outstanding resident service, contributing to a respectful, welcoming community and seamless daily operations within a growing retirement