Service Coordinator

Ageing Australia; Sunshine Coast Regional; Hybrid; AUD 41,000 - 73,000; Part time

Benefits offered by this job

Sleepover accommodation

Health insurance discounts

Annual flu vaccinations

Job summary

Aveo Peregian Springs is seeking a Service Coordinator to support residents in a vibrant retirement community. This permanent part-time role includes varied duties, from guest services to incident response and night shift sleepovers, with a friendly, resident-focused approach.

Flexible roster across weeks, providing admin, newsletters and event flyering support, and ensuring high standards in shared spaces. Prior experience in hospitality, aged care or admin is preferred.

Qualifications

• Experience delivering great customer service in a community-focused environment.
• Welcoming and dependable nature, with confidence working autonomously.
• Flexibility to assist with ad hoc duties across the village including amenities upkeep and basic admin tasks.
• Ability to manage incidents and support residents during overnight stays.

Responsibilities

• Support café and kitchen teams during meal services to create an enjoyable dining experience.
• Provide general admin and concierge services to residents and assist with resident requests (newsletters, flyers, activities).
• Be the first responder to village issues including emergency calls, safety and security, and provide first aid where needed.
• Coordinate fun, social and inclusive activities for residents.
• Provide all-rounder support across the village including light domestic duties and maintaining shared spaces.

Skills

Adaptability

Friendliness

Coordination

Customer Service

First Aid

Public Relations

Nursing Home Care

Job description

Health, Medical & Pharmaceutical
Source: uWorkin

Skills Required: Adaptability Friendliness Coordination Skills Brochure Design Customer Service Public Relations Knowledge of Hospitality Knowledge of Immunization Concierge Services Operations Retail Commerce Nursing Home Care First Aid and Preparedness Administrative Operations Foods

JOB DESCRIPTION

Job Description

The Opportunity Peregian Springs Country Club is a stunning retirement living community that is home to 230+ independent living units and is moments from the Peregian Springs Golf Club. As a Service Coordinator you will provide key support be a trusted and friendly presence within the village, supporting residents and assisting with day-to-day needs, enquiries, and incidents. You'll enjoy being part of a lively community and thrive in a role with variety and strong resident connection. With our villages operating around the clock, flexible availability is required, including overnight shifts when needed.

This is a permanent part‑time position working the following roster:

Week 1: Friday (4:00pm-9:00pm followed by a sleepover shift until 7:00am); Saturday (1:30pm-9:00pm followed by a sleepover shift until 7:00am) and Sunday (1:30pm-9:00pm followed by a sleepover shift until 7:00am)

Week 2: Saturday and Sunday (7:00am-1:30pm)

Your Impact

Supporting café and kitchen teams during meal services to create an enjoyable dining experience

Provide general admin and concierge services to residents and assist with any resident requests such as creating resident newsletters, event flyers and helping communicate activities and updates

Be the first responder to any village issues that arise including emergency calls, safety & security issues and providing first aid where needed

Coordinate fun, social and inclusive activities for the residents

Providing all‑rounder support across the village, including light domestic duties and maintaining shared spaces to a high standard

Assisting with administrative tasks such as creating resident newsletters, event flyers and helping communicate activities and updates

What you will bring

Experience delivering great customer service in a community‑focused environment (e.g. background in hospitality, retail, aged care or administration)

A welcoming and dependable nature, with confidence working autonomously

Flexibility to assist with ad hoc duties across the village, including amenities upkeep, food and beverage support, and basic admin tasks

Confidence and responsibility to manage incidents and support residents during overnight stays

Adaptable and flexible with rostering and shift arrangements as we staff our communities 24 hours a day

Current First Aid & CPR Certificate (or willingness to obtain prior to employment)

About the Employer

As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by The Living Company, we're on an exciting journey of growth. Our in‑house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We're a dedicated group of over 1000 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.

Friday Rate: $30.34/hr + superannuation + relevant award entitlements including penalty rates, overtime and allowances

Saturday Rate: $45.51/hr + superannuation + relevant award entitlements including penalty rates, overtime and allowances

Sunday Rate: $53.10/hr + superannuation + relevant award entitlements including penalty rates, overtime and allowances

Employee Referral Program and Employee Assistance Program

Discounts to Health Insurance and Retail & Leisure partner providers

Annual flu vaccinations and skin checks

The opportunity to build meaningful, lasting relationships with residents and contribute to our retirement community

Sleepover accommodation, allowance and amenities provided (if you stay overnight)

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