Resident Experience Leader - Aged Care Wellness & Dining

UnitingCare Health Pty Ltd.; Brisbane; Sur place; AUD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Competitive salary package

Not-for-Profit Salary Packaging

Career development opportunities

Flexible and supportive work环境

Employee Assistance Program

Résumé du poste

UnitingCare Health's BlueCare aged care facilities in Brisbane seek a Resident Experience Manager to lead wellness, dining, hospitality and home services across multiple homes, delivering person-centred programs and high-quality services.

You'll collaborate with Wellness Leads, Residential Service Managers and clinical teams to drive resident wellbeing, safety and dignity, using data to improve outcomes and ensuring compliance with aged care standards.

Qualifications

• Bachelor's degree in Health Services, Hospitality Management, Business Administration, Aged Care or related discipline.
• Proven leadership experience in aged care, hospitality, wellness or residential service delivery.
• Experience managing multidisciplinary teams across multiple sites.
• Strong understanding of resident-centred care principles and customer experience frameworks.

Responsabilités

• Drive consistent resident experience standards across wellness, dining, cleaning and laundry services.
• Lead and support Home Services Leads and Wellness Leads to deliver outstanding resident outcomes.
• Enhance resident wellbeing through meaningful, engaging and personalised wellness programs.
• Champion dining and hospitality excellence, ensuring mealtime experiences promote dignity, choice and enjoyment.
• Oversee service quality, compliance, audits, complaints management and continuous improvement activities.
• Partner with operational and clinical leaders to ensure services align with resident needs and aged care standards.

Connaissances

Leadership

Stakeholder engagement

Resident-centred care

Data & reporting

Team development

Formation

Bachelor's degree in Health Services, Hospitality Management, Business Administration, Aged Care or related

Description du poste

UnitingCare Health's BlueCare aged care facilities in Brisbane seek a Resident Experience Manager to lead wellness, dining, hospitality and home services across multiple homes, delivering person-centred programs and high-quality services.

You'll collaborate with Wellness Leads, Residential Service Managers and clinical teams to drive resident wellbeing, safety and dignity, using data to improve outcomes and ensuring compliance with aged care standards.