Resident Experience Coordinator

UniLodge; Canberra; Presencial; AUD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Inclusive Culture

Voice Your Opinions – Annual surveys

Professional Development – training

General Referral Bonuses - Up to $1,0

Travel Perks – Exclusive rates atEsss

Descripción de la vacante

UniLodge is seeking a Resident Experience Team Member in Canberra to support the General Manager with day‑to‑day operations and to help ensure an exceptional residential experience for residents.

You will deliver outstanding customer service, assist with leasing and property management tasks, handle inquiries, and coordinate maintenance and community events in a collaborative Essense Communities environment.

Formación

• Unrestricted working rights in Australia.
• Excellent communication skills and keen attention to detail.
• Confident in problem‑solving and making sound decisions.
• Foundational experience in leasing or property support.

Responsabilidades

• Create a friendly environment that delivers an exceptional customer service experience for our residents.
• Assist prospective residents, in‑house residents, and guests in a professional manner, exceeding expectations.
• Assist with day‑to‑day property management of apartments.
• Manage incoming phone and email enquiries.
• Complete the check in and out process for residents.
• Conduct ingoing, routine and exit inspections and condition reports.
• Coordinate maintenance requests and liaise with third parties regarding building facilities management.
• Collection and reconciliation of rent and ancillary revenue payments.
• Ensure apartment turnaround times meet KPIs and that routine inspections and repairs are completed.
• Coordinate and deliver community events for residents.

Conocimientos

Communication skills

Attention to detail

Problem solving

Leasing experience

Educación

Cert IV in Real Estate Practice (ACT)

Descripción del empleo

UniLodge is seeking a Resident Experience Team Member in Canberra to support the General Manager with day‑to‑day operations and to help ensure an exceptional residential experience for residents.

You will deliver outstanding customer service, assist with leasing and property management tasks, handle inquiries, and coordinate maintenance and community events in a collaborative Essense Communities environment.