Resident Experience Coordinator

UniLodge Australia Pty Ltd; Brisbane; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Accommodation discounts

Referral rewards

Inclusive culture

Job summary

UniLodge Australia Pty Ltd at 50 Quay Brisbane is seeking a Resident Experience Coordinator to lead the front desk, resident welcome, and community care. You will deliver warm service, handle inquiries, coordinate maintenance, and support leasing activities to shape a thriving Build-to-Rent community.

Ideal candidates bring strong communication, organisational skills, and a commitment to exceptional resident outcomes.

Qualifications

• Registration certificate (QLD) is essential.
• Unrestricted working rights in Australia.
• Availability for a permanent full-time roster of 38 hours per week, Mon-Sat on a rotating roster.

Responsibilities

• Deliver warm, responsive service to residents and visitors.
• Manage day-to-day reception, enquiries, and administration.
• Coordinate maintenance, address resident concerns, and follow through to completion.

Education

Salesperson and Property Manager Registration Certificate (QLD)

Job description

Shape the future of resident living at 50 Quay, Brisbane's newest Build-to-Rent community. If you're passionate about customer service, community engagement, and creating exceptional experiences, this is your opportunity to build a rewarding career in one of Australia's fastest-growing property sectors.

We offer

• Competitive remuneration reflective of your experience and contribution.
• A collaborative and inclusive culture where your voice matters.
• Opportunities to shape our future through employee engagement initiatives.
• Team celebrations, social events, and community-focused experiences.
• Exclusive accommodation discounts across Essence Hotels & Apartments.
• Employee referral rewards of up to $1,000.

Why This Role Matters

As the Resident Experience Coordinator, you'll be the first point of contact for residents and visitors, creating a welcoming environment and helping shape the resident experience at 50 Quay. You'll combine exceptional customer service, administration, and community engagement to support residents throughout their living journey and contribute to building a thriving community from the ground up.

Key Responsibilities

• Deliver warm, responsive, and proactive service that drives satisfaction and long-term retention.
• Manage day-to-day reception, enquiries, and administration with efficiency and professionalism.
• Take accountability for resident concerns, maintenance coordination, and follow-through to completion.
• Assist with rent collection, arrears management, reconciliations, and ensure legislative compliance.
• Support leasing activities, resident engagement initiatives, and a positive, inclusive community culture.

Your Strengths and Experience

At 50 Quay, we’re seeking a proactive and solutions-focused professional who thrives in a fast-paced environment. You bring strong communication and organisational skills, can build positive relationships with ease, and take ownership to deliver outstanding resident outcomes. You will also have:

• Current Salesperson and Property Manager Registration Certificate (QLD) - Essential.
• Unrestricted working rights in Australia and the ability to obtain a National Police Check.
• Availability to work a permanent full-time roster of 38 hours per week, Monday to Saturday on a rotating roster.

Ready to make your mark at 50 Quay?

Essence Communities is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from individuals of diverse backgrounds. We are also a 2026