Onsite Resident Experience Manager

Ventani Group; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

Ventani Group in Brisbane is seeking a Resident Services Manager to oversee the resident experience at a premium residential development in East Brisbane. You will be the central point of contact for residents, delivering concierge-style service and coordinating community initiatives.

Working onsite Monday to Friday with support from admin and marketing teams, you will build relationships, manage events, respond to inquiries, and collaborate with the onsite Caretaker to maintain high standards

Qualifications

• Strong customer service background ideally in hotels or real estate.
• Drivers licence and reliable vehicle.
• Immaculately presented.
• Strong client service skills and a customer focused mindset.
• Excellent written and verbal communication skills.
• Great time management skills.

Responsibilities

• Acting as the primary point of contact for residents, delivering personalised and professional customer service.
• Building strong relationships with residents and fostering a welcoming community environment.
• Coordinating resident events, community activities and building initiatives.
• Responding to resident enquiries and ensuring matters are followed up promptly and professionally.
• Working collaboratively with the onsite Caretaker to maintain high standards across the building and its facilities.
• Coordinating resident communications and keeping residents informed of relevant building updates and initiatives.
• Identifying opportunities to enhance the resident experience and introduce value-added services.
• Supporting the smooth day-to-day operation of the building.
• Collaborating with administrative and marketing support to coordinate communications, events and resident engagement activities.
• Upholding the premium standards and presentation of the development.

Skills

Customer service

Communication

Time management

Relationship building

Event coordination

Attention to detail

Job description

Our client is one of Queensland's most respected residential property developers, renowned for delivering premium, design-led residential developments and creating exceptional places for people to live.

Their team is passionate about creating outstanding residential communities and delivering a personalised experience for residents, supported by high standards, collaborative teamwork and a genuine commitment to service.

An exciting opportunity is now available for a Resident Services Manager to join their team, based onsite at one of their prestigious residential developments in East Brisbane.

The Role

This is an excellent opportunity to take ownership of the resident experience within a premium residential building, acting as the central point of contact for residents and ensuring they receive a personalised, professional and concierge-style service.

Working onsite Monday to Friday, you will build strong relationships with residents, coordinate community initiatives and ensure the building provides an exceptional living environment.

You will be supported by dedicated administrative and marketing resources, allowing you to focus on resident engagement, service delivery and creating a strong sense of community.

You will also work closely with an onsite Caretaker to ensure the building's facilities and shared spaces are maintained to a high standard.

This role will include -

• Acting as the primary point of contact for residents, delivering personalised and professional customer service
• Building strong relationships with residents and fostering a welcoming community environment
• Coordinating resident events, community activities and building initiatives
• Responding to resident enquiries and ensuring matters are followed up promptly and professionally
• Working collaboratively with the onsite Caretaker to maintain high standards across the building and its facilities
• Coordinating resident communications and keeping residents informed of relevant building updates and initiatives
• Identifying opportunities to enhance the resident experience and introduce value-added services
• Supporting the smooth day-to-day operation of the building
• Working with internal teams to resolve resident concerns and deliver positive outcomes
• Collaborating with administrative and marketing support to coordinate communications, events and resident engagement activities
• Upholding the premium standards and presentation of the development

Our Client

Our client is one of Queensland's most respected residential property developers, renowned for delivering premium, design-led residential developments and creating exceptional places for people to live.

Their team is passionate about creating outstanding residential communities and delivering a personalised experience for residents, supported by high standards, collaborative teamwork and a genuine commitment to service.

An exciting opportunity is now available for a Resident Services Manager to join their team, based onsite at one of their prestigious residential developments in East Brisbane.

The Role

This is an excellent opportunity to take ownership of the resident experience within a premium residential building, acting as the central point of contact for residents and ensuring they receive a personalised, professional and concierge-style service.

Working onsite Monday to Friday, you will build strong relationships with residents, coordinate community initiatives and ensure the building provides an exceptional living environment.

You will be supported by dedicated administrative and marketing resources, allowing you to focus on resident engagement, service delivery and creating a strong sense of community.

You will also work closely with an onsite Caretaker to ensure the building's facilities and shared spaces are maintained to a high standard.

This role will include -

• Acting as the primary point of contact for residents, delivering personalised and professional customer service
• Building strong relationships with residents and fostering a welcoming community environment
• Coordinating resident events, community activities and building initiatives
• Responding to resident enquiries and ensuring matters are followed up promptly and professionally
• Working collaboratively with the onsite Caretaker to maintain high standards across the building and its facilities
• Coordinating resident communications and keeping residents informed of relevant building updates and initiatives
• Identifying opportunities to enhance the resident experience and introduce value-added services
• Supporting the smooth day-to-day operation of the building
• Working with internal teams to resolve resident concerns and deliver positive outcomes
• Collaborating with administrative and marketing support to coordinate communications, events and resident engagement activities
• Upholding the premium standards and presentation of the development

About You

In order to be successful in this role, you will be a highly motivated, client focused individual who is willing to work hard and be part of a supportive and collaborative team. You will also require -

• Strong customer service background ideally in hotels or real estate
• Drivers licence and reliable vehicle
• Immaculately presented
• Strong client service skills and a customer focused mindset
• Excellent written and verbal communication skills
• Great time management skills

How to Apply

Please submit your application by clicking "Apply" button below or email directly to *******@ventani.au.

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