Resident Experience Coordinator

UniLodge Living Group; Brisbane; Sur place; AUD 60 000 - 75 000; Plein temps

Avantages offerts par ce poste

Accommodation discounts across Essence

Employee referral rewards of up to $1,

Exclusive accommodation discounts

Résumé du poste

UniLodge Living Group is hiring a Resident Experience Coordinator for 50 Quay in Brisbane to welcome residents and visitors and help shape the resident experience. This full-time role emphasizes customer service, administration and community engagement across a Build-to-Rent development, with opportunities to contribute to a vibrant, inclusive living environment.

Candidates should have current Salesperson and Property Manager Registration Certificate (QLD), unrestricted working rights in

Qualifications

• Current Salesperson and Property Manager Registration Certificate (QLD) - Essential.
• Unrestricted working rights in Australia and the ability to obtain a National Police Check.
• Availability to work a permanent full-time roster of 38 hours per week, Monday to Saturday on a rotating roster.

Responsabilités

• Deliver warm, responsive, and proactive service that drives satisfaction and long-term retention.
• Manage day-to-day reception, enquiries, and administration with efficiency and professionalism.
• Take accountability for resident concerns, maintenance coordination, and follow-through to completion.
• Assist with rent collection, arrears management, reconciliations, and ensure legislative compliance.
• Support leasing activities, resident engagement initiatives, and a positive, inclusive community culture.

Connaissances

Communication

Organisational skills

Relationship building

Formation

Salesperson and Property Manager Registration Certificate (QLD)

Description du poste

Shape the future of resident living at 50 Quay, Brisbane's newest Build-to-Rent community. If you're passionate about customer service, community engagement, and creating exceptional experiences, this is your opportunity to build a rewarding career in one of Australia's fastest-growing property sectors.

We offer

• Competitive remuneration reflective of your experience and contribution.
• A collaborative and inclusive culture where your voice matters.
• Opportunities to shape our future through employee engagement initiatives.
• Team celebrations, social events, and community-focused experiences.
• Exclusive accommodation discounts across Essence Hotels & Apartments.
• Employee referral rewards of up to $1,000.

Why This Role Matters

As the Resident Experience Coordinator, you'll be the first point of contact for residents and visitors, creating a welcoming environment and helping shape the resident experience at 50 Quay. You'll combine exceptional customer service, administration, and community engagement to support residents throughout their living journey and contribute to building a thriving community from the ground up.

Key Responsibilities

At a glance, you will:

• Deliver warm, responsive, and proactive service that drives satisfaction and long-term retention.
• Manage day-to-day reception, enquiries, and administration with efficiency and professionalism.
• Take accountability for resident concerns, maintenance coordination, and follow-through to completion.
• Assist with rent collection, arrears management, reconciliations, and ensure legislative compliance.
• Support leasing activities, resident engagement initiatives, and a positive, inclusive community culture.

Your Strengths and Experience

Skills

At 50 Quay, we’re seeking a proactive and solutions-focused professional who thrives in a fast-paced environment. You bring strong communication and organisational skills, can build positive relationships with ease, and take ownership to deliver outstanding resident outcomes. You will also have:

• Current Salesperson and Property Manager Registration Certificate (QLD) - Essential.
• Unrestricted working rights in Australia and the ability to obtain a National Police Check.
• Availability to work a permanent full-time roster of 38 hours per week, Monday to Saturday on a rotating roster.

Ready to make your mark at 50 Quay?

If you're passionate about delivering outstanding customer experiences and building vibrant communities, help shape the future of rental living at 50 Quay.

Essence Communities is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from individuals of diverse backgrounds. We are also a 2026