Leasing Administrator

UniLodge Pty; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Career development

Collaborative culture

Referral rewards

Travel discounts

Job summary

Essence Communities is seeking a Leasing Administrator for a 6-month fixed-term contract at Assemble, Brunswick, to support lease-up, occupancy, and exceptional customer service across the Build-to-Rent community in Victoria.

You will work closely with the Leasing Manager and Leasing Agents, handling enquiries, applications, inspections, and onboarding while maintaining accurate CRM records and contributing to occupancy targets and reporting.

Qualifications

• Unrestricted Australian working rights.
• Experience in leasing, property management, real estate administration or customer service.
• Strong communication and relationship-building skills.
• Excellent organisational skills and attention to detail.
• Customer-centric approach with the ability to manage multiple priorities.
• Confident using CRM systems and digital platforms.
• Certificate IV in Real Estate Practice or Agent's Representative Certificate (Victoria).
• Ability to obtain and maintain a National Police Check.

Responsibilities

• Support Leasing Manager and Agents in delivering leasing strategies and occupancy targets.
• Manage enquiries and follow up leads via phone, email and CRM platforms.
• Guide prospective residents through the application process and eligibility requirements.
• Conduct apartment inspections, viewings and community tours.
• Maintain accurate records and pipeline activity within the CRM system.
• Assist with lease preparation, administration and resident onboarding.
• Support lease renewals and resident retention initiatives.
• Ensure property listings, pricing and advertising content remain current and accurate.
• Assist in the delivery of affordable housing and Reduced Rent programs.
• Collaborate with operational and property teams to ensure apartments and display areas are presentation ready.
• Prepare leasing reports and contribute to occupancy and conversion performance tracking.
• Provide exceptional customer service while promoting the benefits of Build-to-Rent living.

Skills

Leasing

Property management

CRM systems

Communication

Organisational skills

Customer service

Team collaboration

Education

Real Estate Certificate IV

Tools

CRM platforms

Job description

Deliver exceptional support to the leasing team through seamless coordination, accurate administration, and outstanding customer service.

29th September, 2026

Join a Community Where People Belong

At Essence Communities, we are redefining the rental experience. As Australia and New Zealand's largest Build-to-Rent (BTR) operator, we deliver tailored management solutions backed by over 30 years of property and asset management expertise through our parent company, UniLodge Living Group. We combine commercial excellence with a hospitality-first approach to create vibrant communities where residents feel truly at home.

As we continue to grow our national portfolio, we are looking for a passionate and customer-focused Leasing Administrator to join our team on a 6-month fixed-term contract.

The Opportunity

Based at Assemble, Brunswick, you will play a key role in supporting the successful lease-up and ongoing occupancy of our Build-to-Rent community.

Working closely with the Leasing Manager and Leasing Agents, you will assist prospective residents throughout their leasing journey, from enquiry through to move-in, while ensuring an exceptional customer experience at every touchpoint.

Key Responsibilities

• Support the Leasing Manager and Leasing Agents in delivering leasing strategies and occupancy targets.
• Manage enquiries and proactively follow up leads via phone, email and CRM platforms.
• Guide prospective residents through the application process and eligibility requirements.
• Conduct apartment inspections, viewings and community tours.
• Maintain accurate records and pipeline activity within the CRM system.
• Assist with lease preparation, administration and resident onboarding.
• Support lease renewals and resident retention initiatives.
• Ensure property listings, pricing and advertising content remain current and accurate.
• Assist in the delivery of affordable housing and Reduced Rent programs.
• Collaborate with operational and property teams to ensure apartments and display areas are presentation ready.
• Prepare leasing reports and contribute to occupancy and conversion performance tracking.
• Provide exceptional customer service while promoting the benefits of Build-to-Rent living.

About You

To be successful in this role, you will possess:

• Unrestricted Australian working rights.
• Previous experience in leasing, property management, real estate administration or customer service.
• Strong communication and relationship-building skills.
• Excellent organisational skills and attention to detail.
• A customer-centric approach with the ability to manage multiple priorities.
• Confidence using CRM systems and digital platforms.
• A proactive and collaborative work style.
• Certificate IV in Real Estate Practice or Agent's Representative Certificate (Victoria).
• Ability to obtain and maintain a National Police Check.

About Assemble

Located in the heart of Brunswick, Assemble is a vibrant Build-to-Rent community designed to offer more than just a place to live. Featuring a mix of affordable and market rental homes, the community combines modern apartments, thoughtfully designed shared spaces and a strong sense of connection, wellbeing and belonging. Situated close to public transport, parks, cafés and local amenities, Assemble reflects the unique character and energy of Brunswick.

Why Join Essence Communities?

We recognise that our people are key to our success and offer a rewarding environment where you can thrive.

Benefits include:

• Competitive remuneration package.
• Career development and growth opportunities within a rapidly expanding organisation.
• A collaborative and values-driven culture.
• Employee referral rewards of up to $1,000.
• Exclusive travel and accommodation discounts across Essence Hotels & Apartments.
• Access to a connected and supportive team environment.
• Opportunity to play a meaningful role in shaping the future of Build-to-Rent living.

Essence Communities is part of the UniLodge Living Group and is proud to be an Equal Opportunity Employer. We encourage applications from people of all backgrounds and experiences.

We are a 2026 Circle Back Initiative Employer and commit to responding to every applicant.