Concierge

Uniting AgeWell Limited; Melbourne; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Salary packaging up to $15,900 + $2,C

Employee Assistance Program 24/7

Location options across Victoria & Tas

Job summary

Uniting AgeWell Limited is seeking a confident Concierge to join our team on a casual basis. You will be the first point of contact for residents, visitors and staff, delivering warm, responsive service across rotating morning, afternoon and sleepover night shifts.

With a focus on customer service, you will assist residents, respond to enquiries promptly, support general maintenance of apartments and help maintain welfare, privacy and independence to a high standard in our aged care setting.

Qualifications

• Experience in retirement sector or community care is desirable.
• Excellent communication and interpersonal skills.
• Ability to manage competing priorities.
• Experience with a diverse range of people.
• Flexible to respond to requests and be first point of contact.

Responsibilities

• Welcome residents and visitors, acting as first point of contact.
• Respond to enquiries promptly and provide exceptional service.
• Assist with maintenance of apartments and ensure welfare, privacy and independence.

Skills

Verbal communication

Interpersonal skills

Attention to detail

Flexibility

Customer service

Tools

Microsoft Office

Job description

At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 5,000 staff and 600volunteer staff are committed to high quality services and care.

Uniting AgeWell provide a workplace culture based on theBESTphilosophy –Believe, Excel, Support and Trust– underpinned by our values ofKindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website - www.unitingagewell.org

Why choose Uniting AgeWell?

• Competitive remuneration offered with salary packaging benefit up to $15,900 + $2,650annually
• Comprehensive Employee Assistance Programavailable 24/7 for our staff
• Location options - move within ourUniting AgeWell network(Victoria and Tasmania)
• Not for profit,values-basedorganisation

About the role:

We are seeking a confident, approachable, and customer-focused Concierge to join our dedicated team on a casual basis. The successful candidate will have the flexibility to work across a rotating roster, including morning, afternoon, and sleepover night shifts, providing exceptional service and support to our residents and visitors.

The Concierge is the first point of contact for the Residents and also for staff, visitors and the general public who may come on site. Flexibility is required to be able to respond to requests as they arise and the ability to communicate with a diverse range of people.

With a customer service focus, this role will assist our residents with confidence, responding to enquiries in a timely manner, ensuring general maintenance of the apartments and ensuring the welfare, privacy and independence of the Residents is maintained to a high standard.

This is the place for you if you have:

• Experience within the Retirement sector or Community Care is desirable
• High level of verbal communication and interpersonal skills
• Proficient in Microsoft Office applications
• Excellent attention to detail and the ability to manage competing priorities
• Experience in relating to a diverse range of people
• Willingness to be flexible in responding to requests and being the first point of contact for Residents, visitors and other Uniting AgeWell staff

Essentials for working in Aged Care:

• Acurrent Working With Children’s Check (VIC) or willingness to obtain one
• Full Australian working rights
• A current Police Records Check/NDIS Clearance or be willing to undertake this process
• Current flu and covid vaccinations as required

Please find attached a copy of the PD here:Concierge PD.pdf