Resident-Centric Admin Officer — Part-Time Reception

BlueCare; Caloundra; On-site; AUD 4,271,000 - 4,725,000; Part time

Benefits offered by this job

Salary packaging up to $15,900 for生活

Meal entertainment up to $2,650

Not-for-Profit salary packaging

Penalties & allowances

Job summary

BlueCare Administration Officer is needed to deliver high-quality administrative and logistical support for residential services. You will be the first contact, manage reception, handle communications, and ensure resident-centric service delivery.

Reporting to the Residential Service Manager, this permanent part-time role requires strong MS Office skills, proactivity, and confidentiality. Eligible candidates may have Certificate III/IV in Business Administration and aged care experience.

Qualifications

• Proven experience in administration and office support roles.
• Strong customer service and communication skills.
• Proficiency in Microsoft Office and administrative systems.
• Strong organisational and time management skills.
• Ability to manage competing priorities and work independently.
• Certificate III or IV in Business Administration (highly regarded)

Responsibilities

• Provide reception coverage and create a welcoming, inclusive front-of-house environment.
• Manage phone calls, emails, enquiries and visitor entry requirements.
• Act as the first point of contact for residents, families and visitors.
• Provide administrative support including preparing correspondence, reports, agendas and minutes.
• Support resident administration processes including admissions, records and reporting.
• Assist with accounts administration, including invoice processing.
• Organise diaries, meetings, appointments and travel arrangements.
• Respond to feedback and complaints with professionalism and escalate where required.
• Ensure confidentiality, privacy and accurate handling of sensitive information.
• Work collaboratively with staff to support smooth operations and a positive resident experience.

Skills

Administration

Customer service

MS Office

Time management

Communication

Education

Certificate III or IV in Business Administration

Tools

Microsoft Office

Job description

BlueCare Administration Officer is needed to deliver high-quality administrative and logistical support for residential services. You will be the first contact, manage reception, handle communications, and ensure resident-centric service delivery.

Reporting to the Residential Service Manager, this permanent part-time role requires strong MS Office skills, proactivity, and confidentiality. Eligible candidates may have Certificate III/IV in Business Administration and aged care experience.