Island-Based Guest Services & Accommodation Manager

Green Island Resort; Cairns Regional; On-site; AUD 84,000 - 103,000; Full time

Benefits offered by this job

Free daily travel to island

All meals provided

Discounted tours and diving

Island lifestyle on-site support

Job summary

Green Island Resort in Cairns, Queensland, seeks an experienced Guest Services and Accommodation Manager to lead Reception, Housekeeping and Porters, ensuring exceptional guest experiences and operational efficiency across all accommodation operations.

You will report to the Resort General Manager and coach a diverse team, overseeing budgets, service quality, and safety on an island setting with paid EMT training and rotating on-call duties.

Qualifications

• Proven leadership experience managing frontline guest service and accommodation teams.
• Excellent communication, interpersonal and conflict-resolution skills.
• Willingness to undertake EMT training and participate in on-island on-call duties.
• Ability to stay calm under pressure and make sound decisions in emergencies.
• Current First Aid and CPR qualifications are highly regarded, training can be provided.

Responsibilities

• Lead, coach and develop a diverse Guest Services team.
• Oversee daily accommodation operations, ensuring efficient service delivery and resource utilisation.
• Monitor departmental budgets, costs and financial performance.
• Drive service quality initiatives and continuous improvement programs.
• Respond to incidents and emergencies, ensuring guest welfare and continuity of resort operations.

Skills

Leadership

Communication

Conflict resolution

EMT training

On-call roster

First Aid/CPR

Job description

Green Island Resort in Cairns, Queensland, seeks an experienced Guest Services and Accommodation Manager to lead Reception, Housekeeping and Porters, ensuring exceptional guest experiences and operational efficiency across all accommodation operations.

You will report to the Resort General Manager and coach a diverse team, overseeing budgets, service quality, and safety on an island setting with paid EMT training and rotating on-call duties.