Front Office Leader: Guest Experience (Cairns)

Oaks Hotels, Resorts & Suites; Cairns Regional; On-site; AUD 80,000 - 82,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Generous Leave

Wellness Boost

Job summary

Oaks Cairns Hotel, part of Minor Hotels Australasia, is seeking an experienced Front Office Manager to lead the Front Office team on a full-time basis. You will shape the guest welcome and drive exceptional service, ensuring smooth check-ins and accurate bookings.

The role requires 2+ years in a supervisory hotel setting, strong people leadership, and excellent communication. You will manage rosters, support recruitment, and uphold service standards across the front desk in Cairns.

Qualifications

• Minimum 2+ years’ experience at a supervisor level within a hotel or resort environment.
• Exceptional people management skills, with the ability to lead and motivate a diverse team.
• Excellent written and verbal communication skills.
• Exceptional customer service skills and an unwavering positive attitude.
• Understanding of Trust accounting
• Availability to work a variety of shifts, including weekends and public holidays if required.

Responsibilities

• Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
• Meeting guests and customers when they arrive and ensure they are settled in their rooms
• Maintaining professional, open and honest communication to assist guests and make accurate bookings
• Guide & support the team in providing outstanding guest welcoming and experiences.
• Ensuring that all daily tasks are completed accurately and in a timely manner
• Resolve & respond to guest complaints in a timely and professional manner.
• Maintain accurate guest accounts and assist with daily reporting
• Effectively manage team roster to meet budgets.
• Support Hotel Manager with recruitment

Skills

Supervisory experience

Front Office management

Guest service

People management

Communication skills

Trust accounting

Job description

Oaks Cairns Hotel, part of Minor Hotels Australasia, is seeking an experienced Front Office Manager to lead the Front Office team on a full-time basis. You will shape the guest welcome and drive exceptional service, ensuring smooth check-ins and accurate bookings.

The role requires 2+ years in a supervisory hotel setting, strong people leadership, and excellent communication. You will manage rosters, support recruitment, and uphold service standards across the front desk in Cairns.