Guest Experience & Operations Lead — Duty Manager

Four Points By Sheraton Perth; Western Australia; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Staff discounts

Structured development opportunities

Job summary

Four Points by Sheraton Perth is seeking a proactive Duty Manager to lead daily operations and uphold the hotel’s standards for guest service.

You will supervise staff, assist guests through check-in/out, handle enquiries and complaints, and optimise financial performance, leveraging OPERA PMS and Marriott training to grow your career in a supportive, diverse team. This role offers structured development opportunities and staff discounts.

Qualifications

• Experience in hotel operations and front desk experience.
• Strong people management and problem-solving skills.
• Ability to manage high guest flow and maintain standards.

Responsibilities

• Lead daily hotel operations.
• Supervise front desk and other staff.
• Assist guests with check-in and check-out.
• Handle enquiries and resolve complaints.
• Monitor financial performance and cost controls.

Skills

Guest service

Staff supervision

Check-in/out

Leadership

Tools

OPERA PMS

Job description

Four Points by Sheraton Perth is seeking a proactive Duty Manager to lead daily operations and uphold the hotel’s standards for guest service.

You will supervise staff, assist guests through check-in/out, handle enquiries and complaints, and optimise financial performance, leveraging OPERA PMS and Marriott training to grow your career in a supportive, diverse team. This role offers structured development opportunities and staff discounts.