Reservations Leader: Drive Revenue & Guest Experience

Flagstaff Gardens Hotel; Melbourne; Sur place; AUD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

50% off dining and stays across EVT

$2 movie tickets and Gold Class/Moonl

Seasonal perks at Thredbo

Rapid career growth across EVT network

Paid parental leave and volunteering

Résumé du poste

EVT is seeking a proactive Reservations Manager to lead the Reservations Department, set policies, manage inventory and maximize occupancy across our hotel network.

You will recruit, train and coach a team of reservation agents, collaborate with Operations, Sales and Marketing on pricing and packages, analyse performance data, resolve guest issues and keep reservation systems up to date.

Qualifications

• Proven experience in reservations or similar hotel role.
• Knowledge of Opera and iVvy hotel systems.
• Strong leadership, coaching and team motivation.
• Forecasting, budgeting and data analysis skills.
• Clear, confident communication and customer focus.
• Resilience and timely decision making under pressure.

Responsabilités

• Lead the Reservations Department, setting policies and best practice and monitoring enquiries across phone, email, website and third party channels
• Manage inventory and room allocations to maximise occupancy and revenue
• Recruit, train, coach and review a team of reservation agents, building a culture of teamwork and excellent service
• Partner with Operations, Sales and Marketing, and Revenue on pricing strategies, promotions and packages, and keep across market and competitor trends
• Analyse reservation data and report on performance, occupancy and revenue against budget and forecast
• Resolve escalated guest issues, and keep reservation systems and tools up to date and optimised

Connaissances

Reservations experience

Leadership

Forecasting

Data analysis

Customer focus

Decision making

Outils

Opera

iVvy

Description du poste

EVT is seeking a proactive Reservations Manager to lead the Reservations Department, set policies, manage inventory and maximize occupancy across our hotel network.

You will recruit, train and coach a team of reservation agents, collaborate with Operations, Sales and Marketing on pricing and packages, analyse performance data, resolve guest issues and keep reservation systems up to date.