Reservations Supervisor - South Terrace Precinct

EVT - Entertainment | Ventures | Travel; South Australia; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Team member discounts

50% off stays at EVT hotels

$2 movie tickets

Winter and summer savings

Career growth opportunities

Community involvement and volunteering

EVT network

Job summary

A leading hospitality provider in South Australia is seeking a Reservations Supervisor for The Terrace Hotel Adelaide. This role is essential in managing guest inquiries and coordinating service across various departments. Ideal candidates should have at least one year of experience in hospitality, excellent communication skills, and proficiency in hotel systems. Benefits include significant discounts on hotel stays and movie tickets, plus opportunities for career growth within a diverse company. Join a team focused on delivering extraordinary experiences.

Qualifications

• At least one year of hospitality or customer service experience.
• Ability to manage staff and operations effectively.
• Strong organisational and problem-solving skills.
• Leadership through coaching, mentoring, and motivating team members.
• RSA certification and NSW driver’s licence.
• Proficiency in hotel systems including Opera, Infrasys, Concerto, ESCAP and Medallia.
• Promotes upselling opportunities to maximise revenue.

Responsibilities

• Lead the communication hub and ensure guest enquiries are handled professionally.
• Manage shift handovers and staffing schedules.
• Coach team members to maximize revenue through upselling.
• Oversee audit balances, guest arrival preparation and compliance with hotel standards.

Skills

Customer service

Communication

Organisational skills

Problem-solving

Leadership

Fluent in English

Opera/Hotel systems

Infrasys

Concerto

ESCAP

Medallia

Upselling

Education

RSA certification

Full NSW driver’s licence

Tools

Opera

Infrasys

Concerto

ESCAP

Medallia

Job description

Reservations Supervisor - The Terrace Hotel

1 day ago Be among the first 25 applicants

The Terrace Hotel Adelaide is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow‑factor moments you can help shape, then you've come to the right place.

About EVT As market‑leading experience creators, we bring to life some of the best‑known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award‑winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.

About The Terrace Hotel Adelaide The Terrace Hotel Adelaide is a modern city‑edge hotel overlooking the South Parklands, offering comfortable rooms with private balconies, on‑site dining, and easy access to Adelaide’s attractions.

About the Role

The Reservations Supervisor is the central communication hub of the resort, acting as the first point of contact for guest phone and digital enquiries. This role ensures seamless service across all guest requests—from restaurant bookings and room reservations to housekeeping and room service coordination. The supervisor embodies the resort’s vision of creating extraordinary experiences and its purpose of making each day better for guests, colleagues, and the community.

Key Responsibilities

• Lead the resort’s communication hub and ensure guest enquiries are handled quickly and professionally.
• Manage shift handovers, staffing schedules and departmental coordination to deliver seamless service.
• Coach and develop team members while promoting upselling opportunities to maximise revenue.
• Oversee audit balances, guest arrival preparation and compliance with hotel standards.

Skills & Experience

• Demonstrates excellent customer service and communication with fluency in English and additional languages as an advantage.
• Brings at least one year of hospitality or customer service experience with proven ability to manage staff and operations.
• Applies strong organisational and problem‑solving skills to prioritise tasks and deliver in fast‑paced environments.
• Provides effective leadership through coaching, mentoring and motivating team members to achieve departmental goals.
• Holds RSA certification and a full NSW driver’s licence while maintaining professional grooming and presentation standards.
• Proficient in hotel systems including Opera, Infrasys, Concerto, ESCAP and Medallia with confidence in audit and arrival procedures.
• Champions company culture and values while promoting upselling opportunities and maximising revenue.

Benefits & Perks

• Incredible team member discounts from your first day on‑the‑job.
• 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
• Awesome winter and summer savings and discounts at Thredbo.
• Rapidcareer growth opportunities through our EVT network.
• Local community involvement, volunteering and charitable giving.
• Australia and NZ’s largest and most diverse experiences company.

Seniority Level

Not Applicable

Employment Type

Full‑time

Job Function

Management and Manufacturing

Industries

Hospitality