Gaming Attendant | The Alcott

Adam Talbot; Lane Cove; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Discounted meals

Free gym membership

Birthday leave

Norths Collective Academy training

Job summary

Norths Collective in Lane Cove is seeking passionate Customer Service Attendants to join our gaming team. Reporting to the manager on shift, you will deliver exceptional and memorable service to our guests while building rapport with our members.

You will work in a dynamic team environment, meet and greet with a welcoming smile, manage cash and card transactions, and maintain hygiene and presentation standards. RSA/RCG certification is required.

Qualifications

• Experience in hospitality/customer service.
• Proven ability to handle cash and card transactions.
• Strong communication and guest engagement.

Responsibilities

• Provide efficient and friendly service to members and guests.
• Clear and reset tables and keep service areas tidy.
• Accurately process cash and credit transactions.
• Use in-house systems to place orders.
• Maintain hygiene standards for food handling and presentation.
• Communicate effectively with patrons and staff.

Skills

Customer service

Cash handling

POS systems

Communication

Teamwork

RSA certification

Job description

Be part of something bigger. Connect with your community. Have Fun. It's all part of being on the Norths Collectives team. Our members and guests are more than just patrons – they’re our supporters. So we’ve designed an experience where the club is just as much theirs as it is ours.

Reporting to the manager on shift we are currently seeking passionate Customer Service Attendants to join our gaming team. The overall purpose of the role is to deliver exceptional and memorable service to our guests. You would be working in an enthusiastic team environment, ensuring all aspects of our guest experience exceeds expectations. Meeting and greeting with a welcoming smile and building rapport with our amazing members while delivering efficient and friendly service throughout the business. Demonstrating initiative and willingness to learn and grow in your role.

Joining The Alcott means you are part of Norths Collective which includes Norths Cammeray, The Greens North Sydney, The Verandah Beecroft, and Seagulls Tweed Heads.

Your Key Priorities will be to:

• Provide efficient and friendly service to our members and guests
• Clear and reset tables as well as ensuring service areas are clean and tidy
• Ensure accurate processing of cash and credit card transactions
• Use in house systems to place orders
• Maintain standards of hygiene for food handling and presentation
• Effectively communicate with all patrons and staff

The Candidate:

• Full availability over a seven day week
• A genuine desire to help people have a great experience
• Excellent communication and customer service skills
• Hold current Responsible Service of Alcohol (RSA) and Responsible Conduct of Gaming (RCG) certification
• Manual handling abilities are a must, combined with a love of being on your feet

• Discounted rates on meals
• Free gym membership at Norths Fitness
• Birthday leave
• Dynamic, energised, management team that is embracing change and focused on success
• Access to Norths Collective Academy
• Work for a Club that continues to reinvent its relevancy to its local community
• Extensive training and development

We invest a lot in our people and offer significant on the job training. This is a great place to learn and grow in your hospitality career.

If you have the enthusiasm, drive and energy to create the wow factor that surpasses our customers’ expectations and has them returning to their Club again and again, we would love to speak with you.

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