Reservations Agent

Amora Hotel; City of Brisbane; On-site; AUD 50,000 - 62,000; Full time

Benefits offered by this job

Complimentary duty meals

Uniforms provided and dry-cleaned

Ongoing training and development

Job summary

Amora Brisbane is seeking a Reservations Agent to manage guest reservations and inquiries, ensuring exceptional service from initial contact to arrival. The role collaborates with Front Office, Revenue, Sales and Events to maintain accuracy and maximise occupancy.

This full-time position offers a Monday–Friday roster, on-site work in Brisbane CBD, and benefits including uniform provision, duty meals, staff discounts, and ongoing training within Amora Hotels & Resorts.

Qualifications

• Experience in Hotel Reservations or Front Office
• Experience in 4- or 5-star hotel environment
• Knowledge of Opera Cloud or similar PMS
• Strong administrative and organisational skills
• Excellent written and verbal communication skills
• Customer-focused with ability to work in a team

Responsibilities

• Manage individual and group accommodation reservations via phone, email and online channels.
• Process bookings, amendments, cancellations and special requests accurately.
• Respond to guest enquiries promptly and professionally.
• Maintain accurate reservation records within Opera Cloud PMS.
• Monitor room inventory and maximise occupancy and revenue opportunities.
• Liaise with Front Office, Revenue, Sales and Events teams to ensure seamless guest experiences.
• Assist with group reservation requests and rooming lists when required.
• Ensure all payment, deposit and reservation procedures are followed.
• Prepare reservation reports and maintain departmental records.
• Uphold Amora Hotels & Resorts service standards at all times.

Skills

Excellent communication

Attention to detail

Organisational skills

Customer service mindset

Tools

Opera Cloud PMS

Job description

Reservations Agent

Join Amora Hotels & Resorts

Founded in 1997, Amora Hotels & Resorts owns and operates seven premium hotels across Australia and Thailand. With ambitious plans to double our portfolio over the next five years, there has never been a more exciting time to join our growing team.

About Amora Brisbane

Located in the heart of Brisbane CBD, Amora Brisbane is a luxury 5-star hotel featuring 296 contemporary guest rooms and suites following a multi-million-dollar refurbishment. The hotel boasts Dapl Restaurant, Lobby Bar, In-Room Dining, and 11 versatile conference and event spaces catering for up to 280 guests.

We are seeking a highly organised, service-focused and detail-oriented Reservations Agent to join our Reservations team.

About the Role

As a Reservations Agent, you will be responsible for managing guest accommodation reservations and enquiries, ensuring every guest receives exceptional service from the moment they contact the hotel through to their arrival.

Working closely with Front Office, Revenue, Sales, Conference & Events, and other operational departments, you will assist with reservations administration, room inventory management, booking modifications, and guest communications while maintaining the highest standards of accuracy and professionalism.

This position is primarily rostered 10:00am to 6:00pm, Monday to Friday, with occasional Saturday shifts as required.

Key Responsibilities

• Manage individual and group accommodation reservations via phone, email and online channels.

• Process new bookings, amendments, cancellations and special requests accurately.

• Respond to guest enquiries promptly and professionally.

• Maintain accurate reservation records within Opera Cloud PMS.

• Monitor room inventory and assist in maximising occupancy and revenue opportunities.

• Liaise with Front Office, Revenue, Sales and Events teams to ensure seamless guest experiences.

• Assist with group reservation requests and rooming lists when required.

• Ensure all payment, deposit and reservation procedures are followed.

• Prepare reservation reports and maintain departmental records.

• Uphold Amora Hotels & Resorts service standards at all times.

About You

To be successful in this role, you will bring:

• Previous experience in Hotel Reservations, Front Office or a similar hospitality role.

• Experience working within a 4 or 5-star hotel environment preferred.

• Knowledge of Opera Cloud or a similar Property Management System.

• Strong administrative and organisational skills.

• Excellent attention to detail and accuracy.

• Outstanding written and verbal communication skills.

• A customer-focused approach with a passion for delivering exceptional guest service.

• The ability to work independently and as part of a collaborative team.

Why Join Amora Brisbane?

• Full-time permanent position.

• Primarily Monday to Friday roster.

• Complimentary duty meals.

• Uniforms provided and dry-cleaned.

• Ongoing training and development opportunities.

• Team member accommodation and dining discounts across Amora Hotels & Resorts.

• Supportive and inclusive team culture.

• Career growth opportunities within an expanding hotel group.

Amora Hotels & Resorts is committed to providing a safe, inclusive and respectful workplace and is proud to be an Equal Opportunity Employer.

Only shortlisted applicants will be contacted.