Reservations Manager

Sofitel Brisbane Central; City of Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Wellbeing initiatives

Development opportunities

Rewards and recognition

Job summary

Sofitel Brisbane Central is seeking an experienced Reservations Manager to lead a skilled Reservations and Guest Service team in Brisbane. Reporting to the Director of Sales & Marketing, you’ll drive reservation conversion, revenue performance and exceptional guest experiences from first contact.

Bring 3–5 years in hotel reservations with supervisory experience, strong Opera/TARS knowledge, and a passion for developing people in a luxury setting.

Qualifications

• 3–5 years of experience in hotel reservations or similar, with at least 2 years in a supervisory or management role.
• Strong knowledge of PMS and distribution systems, particularly Opera, TARS or similar.
• Understanding of revenue management, yield strategies and room inventory optimisation.
• A confident leader who develops and empowers people.

Responsibilities

• Lead, coach and inspire the Reservations team to achieve sales and service results.
• Maximise reservation conversion, upselling opportunities and average room rate.
• Ensure prompt, accurate, personalised luxury handling of enquiries.
• Manage rates, inventory and distribution across Opera, TARS and GDS.
• Collaborate with Revenue Manager on pricing, yield and strategies.
• Ensure VIP and returning guests receive personalised recognition.
• Maintain collaboration between Reservations, Front Office, Guest Experience and Sales & Marketing.
• Monitor team performance, standards and handling times with ongoing coaching.
• Ensure accurate reservations, guest profiles, rooms, packages and reporting.

Skills

Leadership

Revenue management

Communication

Team coaching

Problem solving

Education

Hospitality, Business degree desirable

Tools

Opera

TARS

GDS

Job description

Sofitel Brisbane Central is looking for an experienced and passionateReservations Managerto join our leadership team. Reporting to theDirector of Sales & Marketing, you will lead a talented team of Reservations and Guest Service professionals, driving reservation conversion, revenue performance and exceptional guest experiences from the very first interaction.

This is a fantastic opportunity for a commercially minded hospitality leader who loves developing people, maximising revenue and delivering service with a genuine touch of luxury.

What you'll be responsible for:

• Lead, coach and inspire the Reservations team to achieve exceptional sales and service results.
• Maximise reservation conversion, upselling opportunities and average room rate.
• Ensure every reservation enquiry is handled promptly, accurately and with a personalised luxury approach.
• Manage rates, inventory and distribution acrossOpera, TARS and GDS.
• Partner closely with theRevenueManager on pricing, yield management and revenue strategies.
• Ensure VIP, returning and regular guests receive personalised recognition and their preferences are delivered.
• Maintain strong collaboration between Reservations, Front Office, Guest Experience and Sales & Marketing.
• Monitor team performance, service standards and reservation handling times, providing ongoing coaching and development.
• Ensure accurate reservations, guest profiles, room inventory, packages, commissions and reporting.
• Champion continuous improvement and identify opportunities to enhance both revenue and the guest journey.

What we're looking for:

• 3–5 years' experiencein hotel reservations or a similar hospitality environment, with at least2 years in a supervisory or management role.
• Strong knowledge of hotel PMS, reservations and distribution systems, particularlyOpera, TARS or similar.
• Understanding ofrevenue management, yield strategies and room inventory optimisation.
• A confident and inspirational leader who enjoys developing and empowering people.
• Excellent communication, relationship-building and problem-solving skills.
• Highly organised, commercially focused and comfortable working in a fast-paced environment.
• A genuine passion forluxury hospitality and exceptional guest service.
• Relevant tertiary qualifications in Hospitality, Business or a related discipline are desirable.

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

Sofitel is the only French luxury hotel brand with a presence on five continents with 130 properties, in almost 40 countries. Sofitel Hotels offer contemporary hotels and resorts adapted to today's more demanding and more versatile consumers who expect and appreciate beauty, quality and excellence.

Sofitel is a part of the Accor Hotels group other affiliated brands within this company are Pullman, MGallery, Quay West, The Sebel, Grand Mercure, Novotel, Mercure, Ibis, Ibis Styles and Ibis Budget.

Source: this is an extract from the company's own website