Bookings & Events Officer

Everi Pty; Nowra; Hybrid; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Generous leave entitlements

Long Service Leave

Flexitime for indoor staff

9-day fortnight for outdoor staff

Flexible/remote working arrangements

Novated lease options

Professional development opportunities

Wellbeing programs & EAP

Job summary

Shoalhaven City Council seeks a capable administrator to coordinate venue bookings from enquiry through delivery. You will liaise with clients and internal teams to prepare quotations, contracts and ensure seamless event delivery.

The role requires four years in a hospitality or facility admin setting, procurement experience, and strong staff supervision. A NSW WWCC is required and flexible working arrangements may apply.

Qualifications

• Minimum four years' experience in a hospitality, entertainment, or facility's administrative role.
• Experience in procurement processes, including accounts payable and receivable.
• Proven track record in staff management, coaching, performance development and day-to-day supervision.

Responsibilities

• Coordinate venue bookings from enquiry to delivery, including quotations, contracts and client support.
• Act as primary contact for community and commercial hirers, advising on venue capabilities and services.
• Identify revenue opportunities by upselling services such as ticketing, catering, technical support, marketing and return bookings.
• Coordinate event information and ensure timely, accurate communication of requirements to internal teams.
• Provide guidance and support to bookings and events staff to ensure efficient operation of bookings and event administration.

Skills

Customer service

Staff management

Administrative coordination

Procurement

Education

Business Administration qualification

Job description

Job Description

Join the Shoalhaven Entertainment Centre and help deliver outstanding events while maximising venue bookings and revenue opportunities. Reporting to the Shoalhaven Entertainment Centre Manager, you will work closely with clients and internal teams to coordinate successful events from enquiry through to delivery. This includes:

• Coordinating venue bookings from initial enquiry through to event delivery, including quotations, contracts and client support.
• Acting as the primary point of contact for community and commercial hirers, providing advice on venue capabilities and services.
• Identifying revenue opportunities by promoting and upselling services such as ticketing, catering, technical support, marketing and return bookings.
• Coordinating event information and ensuring the timely and accurate communication of requirements to internal teams.
• Providing guidance and support to the Bookings and Events Assistant to ensure the efficient operation of bookings and event administration., In addition, you will be required to demonstrate how you satisfy the requirements of the position by answering the below questions relevant to the essential criteria as outlined in the job advertisement.

Applicants who progress to pre-employment checks may be required to undergo a Working with Children Check Verification, Qualification Check, Work Rights Verification, Reference Checks and Medical (Medium Risk). Employment is subject to satisfactory outcomes for all required checks.

1. At Shoalhaven City Council our corporate core values are: Collaboration, Adaptability, Integrity and Respect. Please choose one value and advise how you have enacted this value in a professional setting.

2. Please outline how you meet the essential criteria for this position including skills, qualifications, certifications and licenses relevant to this position.

3. Please provide an example of how you have managed multiple priorities in a high-volume bookings or events environment, while maintaining attention to detail and communicating effectively with others.

About the Employer

The Shoalhaven area is a unique place of great natural beauty, offering an enviable lifestyle and positive work-life balance. Our workforce is our greatest asset, and we pride ourselves on our people. Our teams are talented and inclusive and work together to provide better outcomes for our community, who are at the heart of everything we do. With a diverse range of professions and roles, we offer many career options and pathways, actively promoting opportunities and encouraging staff professional development.

About the Candidate

To be successful in the position, you will have:

• Qualification in Business Administration (or substantial relevant experience)
• A minimum of four (4) years' experience in a hospitality, entertainment, or facility's administrative role.
• Experience of working in a high occupancy multi-purpose venue with teams including customer service, box office, marketing, technical, front of house, operations and catering staff.
• Experience in procurement processes, both accounts payable and receivable.
• Proven track record in staff management, including coaching performance development and day-to-day supervision of administrative and customer service staff.
• A current NSW Working with Children Check (WWCC)
• Proof of Australian residency or citizenship, or the right to work in Australia (visa).
• This position requires a current NSW Working with Children Check. Applicants are required to apply and pay for this check if not already obtained.

We are seeking a motivated and customer-focused professional who thrives in a collaborative team environment. You will bring a positive attitude and a commitment to delivering exceptional service.

Work Environment

• Generous leave entitlements
• Long Service Leave after 5 years
• Option of flexitime for indoor staff
• 9-day fortnight for outdoor staff
• Flexible and remote working arrangements
• Novated lease arrangements available
• Opportunities for professional development and training
• Corporate wellbeing programs, including Fitness Passport and Employee Assistance Program (EAP), discounted health insurance
• NSW Welcome Experience

Conditions apply as per the Local Government State award, and Council policies

Shoalhaven City Council is committed to creating a workplace that reflects our diverse community. We welcome applicants of all ages, abilities, and backgrounds, including Aboriginal and Torres Strait Islander peoples, veterans, people with a disability, culturally diverse individuals, and LGBTQIA+ community members. We ensure equitable recruitment practices, and encourage applicants living with a disability to request reasonable adjustments. As a Child Safe Organisation, we uphold the rights and safety of all children and young people.