Private Rental Assistance Worker

Launch Housing; Melbourne; On-site; AUD 63,000 - 68,000; Part time

Benefits offered by this job

Wellbeing days

Flexible working arrangements

Salary packaging

Job summary

Launch Housing is a Melbourne-based community organisation focused on ending homelessness. The role offers part‑time hours (60.8 per fortnight) with remote options, based in Cheltenham and Richmond.

You will assess eligibility, record renter interactions, develop housing plans, and provide advocacy and brokerage support within a supportive framework. The position belongs to a mission-driven team, emphasizing trauma-informed practice, child safety, and career growth opportunities within a

Qualifications

• Tertiary qualifications in a relevant discipline are highly desired.
• Experience in real estate or housing policy is desirable.
• Knowledge of the Residential Tenancies Act, VCAT, and housing systems.
• Commitment to trauma-informed practice and child safety standards.

Responsibilities

• Regularly undertake detailed assessment of eligibility and supports/services required.
• Accurate and concise recording of renter communications and assessments undertaken.
• Develop Housing plans with renters.
• Provide supports/services to persons experiencing or at risk of homelessness.
• Regular distribution of private rental brokerage in line with Launch Housing and DFFH guidelines.
• Provide advocacy for renters as required.
• Deliver information sessions to renters and referral agencies.

Skills

Communication skills

Interpersonal skills

Initiative

Analytical skills

Time management

Detail assessments

Trauma-informed practice

Education

Tertiary qualifications in a relevant discipline

Job description

Why join Launch Housing

Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness. With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling.

Don’t just walk past homelessness. Join the solution.

Our permanent and fixed-term employee benefits include:

• Contributing to useful and rewarding work and giving something back to the community
• Wellbeing days, ceremonial leave, carers leave and study leave
• Flexible working arrangements
• Purchased leave
• 17.5% leave loading
• 8 weeks’ gender neutral paid parental leave after 12 months of service for both the primary and secondary carer
• Training and career growth opportunities across Launch Housing
• A portion of your income can be tax-free by salary packaging your personal expenses
• Additional tax-free salary packaging on dining and accommodation expenses
• Positive, supportive and progressive work environment

About the opportunity

The position is recurrently funded through the Department of Families, Fairness and Housing (DFFH), Private Rental Assistance Program [PRAP). The program objectives are to prevent homelessness by supporting at risk households to access and/or sustain affordable and appropriate housing in the private rental market, diverting people from higher cost crisis services/ more complex interventions and assist people who have the capability to sustain affordable and appropriate housing in the private rental market to transition out of higher subsidy crisis and social housing. The position provides a range of services and supports including brokerage assessment and provision, advocacy, private rental education, tenancy establishment and assistance as well as service referral.

Managerial Responsibility

May supervise a limited number of lower classified employees and/or volunteers.

Launch Housing Leadership Framework

At Launch Housing, we believe that leadership is not defined by position or title – but by the mindset you bring and theactions you take. We also believe that leadership is learnable – that there is a body of knowledge, skills anddispositions associated with leadership that can be learned.

The Launch Housing Leadership Framework outlines the key expectations and behaviours required for effective leadership at every level. This role is aligned to the Leading Self proficiency level within the framework, reflecting the responsibility to demonstrate professionalism, personal accountability, self‑awareness, and continuous development.

Permanent, part‑time role (60.8 hours per fortnight) based at Cheltenham and Richmond.

Remote working options are available.

What you’ll be doing

• Regularly undertaking detailed assessment of eligibility and supports/services required.
• Accurate and concise recording of renter communications and assessments undertaken.
• Developing Housing plan with renters.
• Provision of supports / services to persons experiencing or at risk of homelessness.
• Regular distribution of private rental brokerage in line with Launch Housing and DFFH guidelines.
• Provision of advocacy for renters as required.
• Delivering group information sessions to renters and referral agencies as required.

What we’re looking for

• Tertiary qualifications in a relevant discipline highly desired.
• Experience in the Real Estate sector, or understanding of housing and homelessness policy, context and systems highly desirable.
• Working knowledge of the Residential Tenancies Act, VCAT, Homelessness Service System and Launch Housing policies.
• Understanding of trauma-informed practice and both the individual and structural causes which lead to addiction and dependence.
• High degree of initiative and analytical skills, including well‑developed organisational and time‑management skills.
• Demonstrated capacity to undertake detailed assessments.
• Understanding of, or a demonstrated commitment to upholding, Child Safe Standards in the workplace.
• Strong communication and interpersonal skills, with the ability to engage effectively with people from diverse backgrounds.
• Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.

$46.70 - $47.92 an hour

• Superannuation
• NFP Salary Packaging (tax savings!)
• Additional wellbeing leave available

Applications close 27 October 2026.

For more information please contact [e-mail]