Renewals Growth Specialist - Remote AU

HubSpot; Sydney; Hybrid; AUD 90.000 - 120.000; Vollzeit

Zusammenfassung

HubSpot, Sydney, Australia, is seeking a Renewal Specialist to own the commercial success of accounts by identifying expansion opportunities and growing customer investment through value-led conversations. You will partner with customers to understand goals, uncover growth opportunities, and drive retention through renewal strategies in a fast-paced, AI-first environment.

This role is available for all work preferences @home @flex @office in Australia location, and may involve collaboration with

Qualifikationen

• 3+ years of experience in Sales, Customer Success, Account Management or another customer-facing SaaS role.
• Experience leading customer conversations involving renewals, negotiations or complex contract discussions.
• Ability to manage multiple customer engagements in a high-volume, fast-paced environment.
• Strong written and verbal communication skills, particularly in renewal and contract-related conversations.
• Experience building trusted relationships with customers and internal stakeholders.
• Strong prioritisation, organisation, and attention-to-detail skills.
• Demonstrated ability to identify customer needs and translate them into commercial outcomes.

Aufgaben

• Negotiate value-driven renewals and contract changes while delivering an exceptional customer experience.
• Proactively identify account expansion opportunities by understanding customer goals and aligning HubSpot's AI-powered solutions to business outcomes.
• Lead customer conversations that combine discovery, value articulation, renewal planning, and commercial execution.
• Partner with Customer Success Managers to execute the contract renewal process and support long-term customer success.
• Forecast renewal outcomes accurately and update deal pipeline effectively.
• Contribute feedback on processes, tools, and workflows to help improve the efficiency and effectiveness of the Contract Management team.

Kenntnisse

Renewal negotiations

Account expansion

Customer success collaboration

Renewal strategy

Data-driven decision making

Communication (written)

Stakeholder management

Jobbeschreibung

HubSpot, Sydney, Australia, is seeking a Renewal Specialist to own the commercial success of accounts by identifying expansion opportunities and growing customer investment through value-led conversations. You will partner with customers to understand goals, uncover growth opportunities, and drive retention through renewal strategies in a fast-paced, AI-first environment.

This role is available for all work preferences @home @flex @office in Australia location, and may involve collaboration with