Renewal Specialist

HubSpot; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

HubSpot, Sydney, Australia, is seeking a Renewal Specialist to own the commercial success of accounts by identifying expansion opportunities and growing customer investment through value-led conversations. You will partner with customers to understand goals, uncover growth opportunities, and drive retention through renewal strategies in a fast-paced, AI-first environment.

This role is available for all work preferences @home @flex @office in Australia location, and may involve collaboration with

Qualifications

• 3+ years of experience in Sales, Customer Success, Account Management or another customer-facing SaaS role.
• Experience leading customer conversations involving renewals, negotiations or complex contract discussions.
• Ability to manage multiple customer engagements in a high-volume, fast-paced environment.
• Strong written and verbal communication skills, particularly in renewal and contract-related conversations.
• Experience building trusted relationships with customers and internal stakeholders.
• Strong prioritisation, organisation, and attention-to-detail skills.
• Demonstrated ability to identify customer needs and translate them into commercial outcomes.

Responsibilities

• Negotiate value-driven renewals and contract changes while delivering an exceptional customer experience.
• Proactively identify account expansion opportunities by understanding customer goals and aligning HubSpot's AI-powered solutions to business outcomes.
• Lead customer conversations that combine discovery, value articulation, renewal planning, and commercial execution.
• Partner with Customer Success Managers to execute the contract renewal process and support long-term customer success.
• Forecast renewal outcomes accurately and update deal pipeline effectively.
• Contribute feedback on processes, tools, and workflows to help improve the efficiency and effectiveness of the Contract Management team.

Skills

Renewal negotiations

Account expansion

Customer success collaboration

Renewal strategy

Data-driven decision making

Communication (written)

Stakeholder management

Job description

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Renewal Specialist

Account Management

Sydney, Australia

Our mission at HubSpot is to help millions of organisations grow better. As a Renewal Specialist at HubSpot, you will own the commercial success of your accounts by identifying expansion opportunities and growing customer investment through value-led conversations.

You will partner closely with customers to understand their goals, uncover growth opportunities and drive retention through effective renewal strategies. Your role will also involve proactively identifying customer risk and using data-driven insights to create strong renewal outcomes. This role blends consultative customer engagement with commercial ownership in a fast-paced, AI-first environment.

This role is available for all work preferences @home @flex @office in Australia location.

What You'll Do

• Negotiate value-driven renewals and contract changes while delivering an exceptional customer experience.


• Proactively identify account expansion opportunities by understanding customer goals and aligning HubSpot's AI-powered solutions to business outcomes.


• Lead customer conversations that combine discovery, value articulation, renewal planning, and commercial execution.


• Partner with Customer Success Managers to execute the contract renewal process and support long-term customer success.


• Forecast renewal outcomes accurately and update deal pipeline effectively


• Contribute feedback on processes, tools, and workflows to help improve the efficiency and effectiveness of the Contract Management team.

Required Qualifications

• 3 + years of experience in Sales, Customer Success, Account Management or another customer-facing SaaS role.


• Experience leading customer conversations involving renewals, negotiations or complex contract discussions.


• Ability to manage multiple customer engagements in a high-volume, fast-paced environment.


• Strong written and verbal communication skills, particularly in renewal and contract-related conversations.


• Experience building trusted relationships with customers and internal stakeholders.


• Strong prioritisation, organisation, and attention-to-detail skills.


• Demonstrated ability to identify customer needs and translate them into commercial outcomes.

Nice-to-Have Qualifications

• Familiarity with customer success, retention or usage-based risk models.


• Experience working with CRM-driven workflows, automation, or AI-enabled tools.


• Experience supporting account growth through cross-sell or upsell motions.


• Experience working within a SaaS subscription or recurring revenue business.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

Explore more:

• HubSpot Careers


• Life at HubSpot on Instagram

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Germany Applicants: (m/f/d) - link to HubSpot's Career Diversitypage here.

India Applicants: link to HubSpot India's equal opportunity policy here.

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