Remote Travel Experience Specialist

Manatal; Sydney; Remote; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Fully remote

Career growth

Travel perks

Training & support

Job summary

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their journey, from booking to post-trip follow-up. This fully remote role suits someone who loves travel and delivering excellent service.

You will handle inquiries by phone, email, and chat, assist with bookings and changes, share destination information, and maintain accurate records. A proactive, client-focused approach and comfort with CRM tools will help you thrive in this

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Skills

Communication skills

Customer service

Attention to detail

Tech savvy

Remote work

Travel passion

Tools

Booking systems

CRM tools

Job description

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their journey, from booking to post-trip follow-up. This fully remote role suits someone who loves travel and delivering excellent service.

You will handle inquiries by phone, email, and chat, assist with bookings and changes, share destination information, and maintain accurate records. A proactive, client-focused approach and comfort with CRM tools will help you thrive in this