Remote Travel Experience Specialist

Manatal; Melbourne; Remote; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Fully remote

Travel perks and industry discounts

Training and ongoing support

Job summary

Prestige Travel Agency by MichUSA is seeking a Travel Customer Experience Representative to support clients from booking through post-trip follow-up. This fully remote role is ideal for someone passionate about travel, excels in service, and thrives in a flexible online environment.

You will respond to inquiries via phone, email, and messaging, assist with bookings and changes, provide destination information, and maintain accurate client records.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Skills

Communication skills

Customer service experience

Travel/hospitality experience

Organizational skills

Remote work independence

Passion for travel

Tools

Booking systems

CRM tools

Job description

Prestige Travel Agency by MichUSA is seeking a Travel Customer Experience Representative to support clients from booking through post-trip follow-up. This fully remote role is ideal for someone passionate about travel, excels in service, and thrives in a flexible online environment.

You will respond to inquiries via phone, email, and messaging, assist with bookings and changes, provide destination information, and maintain accurate client records.