Remote Luxury Travel Experience Specialist

Manatal; Brisbane; Remote; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Fully remote

Career development

Travel-related discounts

Training provided

Job summary

Prestige Travel Agency by Mich seeks a Travel Experience Specialist (Luxury & Leisure) to support clients in planning exceptional trips. This fully remote role emphasizes high-quality service, personalized support, and seamless coordination before, during, and after travel.

You will collaborate with clients to tailor experiences, manage reservations, and provide detailed guidance, ensuring professional, attentive service from home. A passion for travel and a client‑centric mindset are essential.

Qualifications

• Strong communication skills and customer service experience.
• Ability to work independently in a remote environment.
• Highly organized with attention to detail.
• Comfort using digital tools and booking platforms.
• Passion for travel and creating positive client experiences.

Responsibilities

• Provide responsive, professional support via phone, email, and online messaging.
• Assist clients with leisure and luxury travel reservations and itineraries.
• Communicate travel requirements and agency guidelines clearly.
• Monitor bookings for accuracy and confirm client satisfaction.
• Resolve client questions with a solutions-focused mindset.
• Maintain organized records and update systems as needed.

Skills

Communication skills

Customer service

Remote work

Attention to detail

Tech-savvy

Travel passion

Education

Experience in travel/hospitality

Tools

Booking platforms

Job description

Luxury Travel Consultant – Customer Experience (Remote)

Job Openings Luxury Travel Consultant – Customer Experience (Remote)

About the job Luxury Travel Consultant – Customer Experience (Remote)

About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Customer service experience in travel, hospitality, or a related field preferred
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)
• Career development and advancement opportunities
• Travel-related perks and industry discounts
• Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.