Remote Travel Concierge & Customer Experience Specialist

Manatal

Sydney

Remote

AUD 50,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Remote work

Professional growth

Travel perks

Training & development

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey. You will serve as a trusted contact from initial booking to post-trip follow-up, ensuring a seamless, personalized experience.

The ideal candidate is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Qualifications

Excellent verbal and written communication is required.
Customer service experience in travel, hospitality, or service industries is preferred.
Strong organizational skills and attention to detail are essential.
Comfortable using technology and learning new booking platforms.

Responsibilities

Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
Provide accurate information regarding destinations, travel requirements, and agency policies.
Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
Proactively follow up with clients before and after travel to ensure a positive experience.
Address client concerns with empathy, professionalism, and solution-oriented thinking.
Maintain accurate documentation and update booking systems as required.