Luxury Travel Experience Specialist - Remote

Manatal; Sydney; Remote; AUD 60,000 - 92,000; Full time

Benefits offered by this job

100% remote work environment

Travel perks and discounts

Professional growth opportunities

Job summary

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant - Customer Experience to guide clients through every step of their travel journey, from initial booking to post-trip follow-up. This client-facing role focuses on a seamless, personalized, and high-quality experience in a 100% remote setting.

The ideal candidate is detail-oriented, service-driven, and passionate about travel and hospitality, capable of handling multiple requests with empathy and professionalism.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service background in travel, hospitality, or service.
• Highly organized with strong attention to detail.
• Comfortable using technology and learning new booking platforms and systems.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain clear documentation and update booking systems as required.

Skills

Verbal & written comms

Customer service background

Organized with detail

Tech-savvy booking systems

Proactive multi-tasking

Travel passion

Job description

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant - Customer Experience to guide clients through every step of their travel journey, from initial booking to post-trip follow-up. This client-facing role focuses on a seamless, personalized, and high-quality experience in a 100% remote setting.

The ideal candidate is detail-oriented, service-driven, and passionate about travel and hospitality, capable of handling multiple requests with empathy and professionalism.