Remote Luxury Travel Experience Specialist

Manatal; Adelaide; Remote; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Fully remote

Career development

Travel discounts

Training provided

Job summary

Prestige Travel Agency by Mich is seeking a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the

Qualifications

• Excellent communication and interpersonal abilities.
• Customer service experience in travel, hospitality or related field preferred.
• Ability to work independently in a remote environment.
• High level of organization and attention to detail.
• Comfortable using digital tools, booking platforms and communication software.

Responsibilities

• Provide responsive and professional customer support via phone, email, and online messaging.
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations.
• Communicate essential travel details, documentation requirements, and agency guidelines.
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction.
• Resolve client questions or concerns with care and a solutions-focused mindset.
• Maintain organized records and update internal systems as needed.

Skills

Strong communication

Interpersonal skills

Customer service

Remote work

Attention to detail

Digital tools

Tools

Booking platforms

Communication software

Job description

Prestige Travel Agency by Mich is seeking a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the