Travel Customer Experience Representative (Remote)

Manatal; Melbourne; Remote; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Fully remote

Travel perks and industry discounts

Training and ongoing support

Job summary

Prestige Travel Agency by MichUSA is seeking a Travel Customer Experience Representative to support clients from booking through post-trip follow-up. This fully remote role is ideal for someone passionate about travel, excels in service, and thrives in a flexible online environment.

You will respond to inquiries via phone, email, and messaging, assist with bookings and changes, provide destination information, and maintain accurate client records.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Skills

Communication skills

Customer service experience

Travel/hospitality experience

Organizational skills

Remote work independence

Passion for travel

Tools

Booking systems

CRM tools

Job description

Travel Customer Experience Representative (Remote)

Job Openings Travel Customer Experience Representative (Remote)

About the job Travel Customer Experience Representative (Remote)

Job Description

Prestige Travel Agency by Mich USA is seeking aTravel Customer Experience Representativeto support clients throughout their travel journey, from booking through post-trip follow-up. This role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences in a remote environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

What We Offer

• Fully remote, flexible work environment.
• Career growth opportunities within the agency.
• Travel perks and industry discounts.
• Training and ongoing support from a collaborative team.

Equal Opportunity Statement

Prestige Travel Agency by MichUSA is an Equal Opportunity Employer and values diversity in the workplace.