Remote Travel Support Specialist

Getaway Travel Agency; City of Melbourne; Remote; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Travel perks

Exclusive industry discounts

Ongoing training

Job summary

A leading travel agency in Melbourne is seeking a Travel Customer Representative to support clients throughout their travel journey. Responsibilities include responding to inquiries, assisting with bookings, and ensuring client satisfaction. The ideal candidate has strong communication skills and a passion for travel. This role offers remote work with flexible hours, travel perks, and opportunities for growth within the agency.

Qualifications

• Strong customer service background, ideally in travel or hospitality.
• Experience with handling client inquiries and concerns professionally.
• Ability to learn booking platforms and technology quickly.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, and cancellations.
• Provide accurate information about travel details and agency policies.
• Follow up to confirm trip details and customer satisfaction.
• Handle client complaints with empathy and problem-solving.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and attentive to detail

Comfortable with technology

Passion for travel

Job description

A leading travel agency in Melbourne is seeking a Travel Customer Representative to support clients throughout their travel journey. Responsibilities include responding to inquiries, assisting with bookings, and ensuring client satisfaction. The ideal candidate has strong communication skills and a passion for travel. This role offers remote work with flexible hours, travel perks, and opportunities for growth within the agency.