Remote Travel Concierge & Reservations Expert

Bcd Travel; Sydney; Remote; AUD 55,000 - 75,000; Part time

Benefits offered by this job

Fully remote

Travel discounts

Ongoing training

Team culture

Job summary

Sawmill D&C LLC is seeking a Remote Travel Reservations Specialist to support travelers from idea to return home. You will handle bookings, provide destination insights, and resolve issues with empathy and efficiency.

The role offers fully remote work with flexible scheduling, access to exclusive travel perks, ongoing training, and a supportive team culture that values travel expertise and outstanding service.

Qualifications

• Excellent written and spoken communication, with a customer-first approach.
• Experience in customer service, ideally travel, tourism or hospitality.
• Strong attention to detail and ability to use booking tools.

Responsibilities

• Engage with client inquiries across email, phone, and messaging channels.
• Support travelers with bookings, updates, and changes as needed.
• Provide up-to-date insights on destinations and procedures.
• Follow up to confirm trip details and gather feedback after travel.
• Resolve concerns with empathy and efficiency to ensure satisfaction.

Skills

Written communication

Verbal communication

Customer service

Attention to detail

Tech-savvy

Love for travel

Job description

Sawmill D&C LLC is seeking a Remote Travel Reservations Specialist to support travelers from idea to return home. You will handle bookings, provide destination insights, and resolve issues with empathy and efficiency.

The role offers fully remote work with flexible scheduling, access to exclusive travel perks, ongoing training, and a supportive team culture that values travel expertise and outstanding service.