Remote Travel Concierge | Holiday Planner

Savers; Melbourne; Remote; AUD 50,000 - 80,000; Full time

Benefits offered by this job

Remote flexibility

Travel perks & discounts

Ongoing training

Community in travel

Job summary

Savers invites a Remote Travel Specialist to guide clients through every stage of their journey, designing personalized itineraries and handling bookings with care.

You will respond to inquiries across email, phone and messaging; assist with modifications and special requests; provide destination details and travel documentation; and follow up to gather feedback, ensuring a seamless, rewarding experience. Remote work is supported with flexible hours and industry discounts.

Qualifications

• Excellent written and verbal communication for diverse clients.
• Background in customer service within travel, tourism, or hospitality.
• High attention to detail and proactive, organized mindset.
• Tech-savvy with ability to learn new booking tools quickly.
• Genuine enthusiasm for travel and helping others create memories.

Responsibilities

• Respond to client inquiries across email, phone, and messaging in a timely, professional manner.
• Assist clients with booking modifications, cancellations, and special travel requests.
• Provide accurate information on destinations, documentation, and agency processes.
• Follow up with clients to confirm plans and gather feedback post-trip.
• Address concerns with empathy and efficiency to ensure satisfaction.
• Leverage remote flexibility to work with hours that fit your lifestyle.
• Access exclusive travel perks and industry discounts.
• Engage in ongoing training and mentorship from the team.
• Be part of a passionate travel community focused on dream-making.

Skills

Communication skills

Customer service experience

Attention to detail

Tech-savvy

Enthusiasm for travel

Tools

Booking systems

CRM software

Job description

Savers invites a Remote Travel Specialist to guide clients through every stage of their journey, designing personalized itineraries and handling bookings with care.

You will respond to inquiries across email, phone and messaging; assist with modifications and special requests; provide destination details and travel documentation; and follow up to gather feedback, ensuring a seamless, rewarding experience. Remote work is supported with flexible hours and industry discounts.