Remote Entertainment Travel Specialist

Bcd Travel; Sydney; Remote; AUD 55,000 - 75,000; Part time

Benefits offered by this job

Fully remote

Travel discounts

Ongoing training

Team culture

Job summary

Sawmill D&C LLC is seeking a Remote Travel Reservations Specialist to support travelers from idea to return home. You will handle bookings, provide destination insights, and resolve issues with empathy and efficiency.

The role offers fully remote work with flexible scheduling, access to exclusive travel perks, ongoing training, and a supportive team culture that values travel expertise and outstanding service.

Qualifications

• Excellent written and spoken communication, with a customer-first approach.
• Experience in customer service, ideally travel, tourism or hospitality.
• Strong attention to detail and ability to use booking tools.

Responsibilities

• Engage with client inquiries across email, phone, and messaging channels.
• Support travelers with bookings, updates, and changes as needed.
• Provide up-to-date insights on destinations and procedures.
• Follow up to confirm trip details and gather feedback after travel.
• Resolve concerns with empathy and efficiency to ensure satisfaction.

Skills

Written communication

Verbal communication

Customer service

Attention to detail

Tech-savvy

Love for travel

Job description

As a Remote Travel Consultant, you’ll play a mission‑critical role in supporting our clients from their very first trip idea all the way to their safe return home. You’ll be the steady, knowledgeable guide who keeps their travel experience seamless, stress‑free, and genuinely memorable. From handling bookings to troubleshooting challenges, you’ll bring professionalism, care, and that classic service mindset that never goes out of style.

Sawmill D&C LLC, prides itself on delivering personalized, high‑quality support to travelers nationwide. We’ve built our reputation on trust, consistency, and heart—and we’re excited to welcome someone who shares those values.

Key Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up‑to‑date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post‑travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Benefits

• Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.
• Exclusive travel perks and access to industry‑only discounts.
• Professional development through ongoing training, mentorship, and team support.
• Community culture where passion for travel, connection, and meaningful memories drives everything we do.

What We’re Looking For

• Strong written and verbal communication skills.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• High attention to detail with strong organizational and follow‑through habits.
• Tech‑savvy and quick to adapt to new systems and booking tools.
• A genuine love for travel and helping others design unforgettable journeys.

Job Title: Remote Travel Reservations Specialist

Location: Remote

Type: part time, full time