Remote Travel Concierge | Flexible Hours + Perks

Livetripexperience; Canberra; Remote; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Training on travel systems

Travel discounts

Job summary

Livetripexperience is seeking a dedicated Remote Travel Support Specialist to ensure our clients have a seamless journey from start to finish. You will be the primary contact for travelers, resolving inquiries and managing itinerary changes with empathy.

You should be a problem-solver who thrives in a remote setting, comfortable using booking platforms and remote communication tools. Excellent written and verbal English are essential, and prior experience in customer support or travel is valued.

Qualifications

• Must have strong problem-solving abilities and calm under pressure.
• Excellent written and verbal English communication skills.
• Experience in customer support or travel industry is valued.

Responsibilities

• Act as the first line of support for travelers via email, chat, and phone.
• Process booking modifications, cancellations, and special requests promptly.
• Troubleshoot travel-related issues in real time to minimize client stress.
• Document all client interactions and updates in internal systems.

Skills

Problem solving

Communication

Time management

Remote work

Tools

Booking platforms

CRM systems

Job description

Livetripexperience is seeking a dedicated Remote Travel Support Specialist to ensure our clients have a seamless journey from start to finish. You will be the primary contact for travelers, resolving inquiries and managing itinerary changes with empathy.

You should be a problem-solver who thrives in a remote setting, comfortable using booking platforms and remote communication tools. Excellent written and verbal English are essential, and prior experience in customer support or travel is valued.