Remote Technical Support Specialist (Australia)

Axon Enterprise; Australia; Remote; AUD 55,000 - 75,000; Full time

Job summary

Axon seeks a Technical Support Representative to deliver first-class technical support for customers across software, hardware and cloud services. Working remotely from Australia, you’ll troubleshoot issues, build product knowledge, and uphold Axon’s standards for service and security.

Ideal candidates have 1+ year external tech support experience, strong communication skills, and the ability to work independently while collaborating with teammates. CJIS background check is required.

Qualifications

• Bachelor’s Degree or equivalent work experience.
• 1+ years external technical support experience.
• Excellent verbal and written communication; multilingual a plus.
• Proficient with Windows OS, mobile devices, and cloud solutions.
• CJIS background check required.

Responsibilities

• Troubleshoot and resolve technical issues related to product knowledge, networking, software download/installation/registration/performance.
• Build and maintain subject matter expertise of Axon products, solutions, and policies.
• Assist customers using problem solving skills and customer empathy.
• Report bugs and suggest process/performance improvements to management.

Skills

Technical support

Multilingual communication

Independent work

Customer empathy

Education

Bachelor’s Degree preferred or equivalent work experience

Job description

Axon seeks a Technical Support Representative to deliver first-class technical support for customers across software, hardware and cloud services. Working remotely from Australia, you’ll troubleshoot issues, build product knowledge, and uphold Axon’s standards for service and security.

Ideal candidates have 1+ year external tech support experience, strong communication skills, and the ability to work independently while collaborating with teammates. CJIS background check is required.