Remote Technical Support Specialist – Australia

Axon Enterprise; Australia; Remote; AUD 55,000 - 75,000; Full time

Job summary

Axon Enterprise is seeking a Technical Support Representative to provide first-class technical support to customers remotely in Australia. You will handle software/hardware issues, report bugs, and build knowledge of Axon products.

The role emphasizes customer empathy, problem solving, and independent work in a fast-paced environment. A Bachelor's degree or equivalent experience is preferred and CJIS background checks apply.

Qualifications

• Bachelor’s Degree preferred or equivalent work experience.
• 1+ years external technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms.
• Excellent verbal and written communication skills (fluency in multiple languages a plus).
• Proficient with Windows operating systems, mobile devices and cloud-based solutions.
• Proficiency with Microsoft Office.

Responsibilities

• Troubleshoot and resolve technical issues related to general product knowledge, networking, training, software download/installation/registration/performance, returning damaged devices, and any other Axon related questions.
• Build and maintain subject matter expertise of all Axon products, solutions, and policies.
• Assist customers utilizing problem solving skills and customer empathy.
• Report bugs and trends to the necessary stakeholders and process/performance improvement suggestions to their manager.

Skills

Verbal and written communication

Problem solving

Customer empathy

Self-driven

Independent work

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

Axon Enterprise is seeking a Technical Support Representative to provide first-class technical support to customers remotely in Australia. You will handle software/hardware issues, report bugs, and build knowledge of Axon products.

The role emphasizes customer empathy, problem solving, and independent work in a fast-paced environment. A Bachelor's degree or equivalent experience is preferred and CJIS background checks apply.