Remote-First Global Support Ops Manager

Auto IT

City of Melbourne

Remote

AUD 85,000 - 115,000

Full time

4 days ago

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Benefits offered by this job

Remote-first

Profit sharing

Additional leave

Employee Assistance Program

Professional development

Job summary

Auto IT is seeking a Support Operations Manager to lead Customer Service and Implementation Team Leads across Australia, New Zealand and Southeast Asia. You will ensure high-quality support while partnering with cross-functional teams on onboarding and projects.

Ideal candidates will have 7+ years in customer or technical support management, proven multi-region SaaS leadership, and a data-driven mindset with strong coaching skills. Travel readiness is expected.

Qualifications

Bachelor's degree in Business or IT or equivalent experience.
Experience leading multi-region SaaS support teams.
Strong process improvement and automation track record.

Responsibilities

Lead Customer Service and Implementation Team Leads across Australia, NZ and SEA.
Ensure consistent support delivery, issue resolution, and customer satisfaction.
Partner on resource planning for project work and product releases.
Standardise workflows, SLAs, and KPIs for scalable support.
Own escalations and drive root-cause fixes with Product/Development.
Identify automation opportunities using data.