Technical Support Engineer — SRE & CloudOps (Remote APAC)

Civica Uk Ltd; New South Wales; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Remote work

Job summary

Civica UK Ltd is seeking a Technical Support Engineer to enable customers to maximise value from our self-improving software platform. This remote APAC role sits at the intersection of customer success, product management and engineering.

You will address architecture, performance and operational challenges, work with leadership to ensure scalable deployment, and help shape products for autonomous software delivery across regional customers.

Qualifications

• Strong programming experience in one or more modern languages (Python, Go, Java, C++, JavaScript/Node.js).
• Excellent written and verbal communication skills.
• Experience administering large-scale production environments and cloud platforms (AWS/Azure/Google).
• Ability to diagnose and solve problems quickly and collaboratively.

Responsibilities

• Solve complex customer challenges related to architecture, performance, recovery, and security.
• Advocate for customers by feeding feedback to product and engineering teams.
• Develop internal tools and diagnostics for performance benchmarking and automation.
• Collaborate with customer success, growth and engineering to design scalable processes and dashboards.

Skills

Python

Go

Java

C++

JavaScript/Node.js

Communication skills

Problem solving

Cloud platforms (AWS/Azure/GC)

System administration

Tools

Observability tools

CI/CD pipelines

Job description

Civica UK Ltd is seeking a Technical Support Engineer to enable customers to maximise value from our self-improving software platform. This remote APAC role sits at the intersection of customer success, product management and engineering.

You will address architecture, performance and operational challenges, work with leadership to ensure scalable deployment, and help shape products for autonomous software delivery across regional customers.