Remote Social Inbox Triage Specialist

HRS Talent Solutions; Coffs Harbour; Remote; AUD 41.000 - 44.000; Vollzeit

Benefits dieser Stelle

Remote work

Flexible hours

Zusammenfassung

HRS Talent Solutions is seeking a Social Media Message Triage Assistant to help sort inquiries received via social media and email. The role involves answering simple questions from approved information and routing more complex requests to the appropriate team, all while maintaining privacy and clear handoffs.

The position is remote and can be full-time or part-time, with a pay rate of 30.25–32.00 AUD per hour.

Qualifikationen

• Experience in customer service or social inbox management.
• Ability to write short, professional replies.
• Comfortable working remotely with appropriate setup.
• Awareness of privacy and data handling guidelines.

Aufgaben

• Read full message and history to determine the appropriate response.
• Provide answers using approved information or route to the appropriate team.
• Ensure records note topic, reply sent, and unresolved questions.
• Keep conversations separated for different customers and maintain clear handoffs.
• Do not reveal private details in public replies; follow privacy routing rules.

Kenntnisse

Customer service

Communication

Professional replies

Social inbox management

Privacy compliance

Tools

CRM system

Jobbeschreibung

HRS Talent Solutions is seeking a Social Media Message Triage Assistant to help sort inquiries received via social media and email. The role involves answering simple questions from approved information and routing more complex requests to the appropriate team, all while maintaining privacy and clear handoffs.

The position is remote and can be full-time or part-time, with a pay rate of 30.25–32.00 AUD per hour.