Remote Social Inbox Triage Specialist

Hrstalentsolutions; Coffs Harbour; Remoto; AUD 41.000 - 44.000; Tempo pieno

Descrizione del lavoro

Hrstalentsolutions is seeking a Social Media Message Triage Assistant to join our remote team. You will read messages from the social inbox and email, provide short, approved responses, and route more complex issues to the appropriate team.

The role emphasizes accurate handoffs, privacy, and keeping records clear and separate for each conversation. The position can be full-time or part-time, with hours and channel coverage confirmed during the opening.

Mansioni

• Sort inbox messages and emails to identify questions.
• Provide short, approved replies for public channels.
• Route complex requests to the appropriate internal team.
• Make useful handoffs with context while following privacy rules.
• Keep records clear and separate for each conversation to aid handoffs.

Descrizione del lavoro

Hrstalentsolutions is seeking a Social Media Message Triage Assistant to join our remote team. You will read messages from the social inbox and email, provide short, approved responses, and route more complex issues to the appropriate team.

The role emphasizes accurate handoffs, privacy, and keeping records clear and separate for each conversation. The position can be full-time or part-time, with hours and channel coverage confirmed during the opening.