Remote Service Support Coordinator | Care Solutions

Calvary Care; Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging benefits

Professional development

Flexible location & work from home

Job summary

Calvary Care is seeking a Service Support Coordinator to manage after-hours and overflow inquiries for its National Calvary Community Care Service Centres. You will deliver prompt, respectful service to employees, clients and families and strive to resolve interactions at first contact.

The role emphasizes problem solving, strong telephone and email communication, and proficiency with Salesforce and other data systems in a mission-based healthcare setting. Hybrid working options are available.

Qualifications

• Operational experience in a contact centre environment.
• Familiarity with Community Care.
• Problem-solving mindset with a solutions focus.
• Strong familiarity and understanding of telephone systems.
• Friendly, engaging and inclusive phone and email manner.
• Proficient with telephony software and CRM tools (Salesforce).
• Excellent written communication skills.
• Desire to work in a mission-based healthcare organisation.

Responsibilities

• Coordinate after-hour and overflow inbound enquiries for National Calvary Community Care Service Centres.
• Provide high levels of customer service and a prompt, respectful experience for employees, clients and families.
• Aim to resolve interactions at first contact and handover when needed to the appropriate team.

Skills

Contact centre experience

Problem solving

Telephone systems

Digital literacy

Written communication

Tools

Salesforce

Job description

Calvary Care is seeking a Service Support Coordinator to manage after-hours and overflow inquiries for its National Calvary Community Care Service Centres. You will deliver prompt, respectful service to employees, clients and families and strive to resolve interactions at first contact.

The role emphasizes problem solving, strong telephone and email communication, and proficiency with Salesforce and other data systems in a mission-based healthcare setting. Hybrid working options are available.