Service Support Coordinator

Calvary; City of Monash; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Salary packaging

Professional development

Supportive team environment

Work from home flexibility

Job summary

Calvary is seeking a Service Support Coordinator to manage after-hours and overflow inquiries, delivering prompt, respectful and well-informed assistance to staff, clients and families.

The role emphasizes resolving interactions on first contact and providing clear handovers when necessary, contributing to a supportive care environment.

Qualifications

• Experience in a contact centre environment.
• Familiar with community care or health services.
• Strong problem-solving and data-entry skills.

Responsibilities

• Coordinate all after-hours and overflow inquiries with a high level of service.
• Provide timely and detailed handovers to the appropriate area when needed.

Skills

Customer service

Problem-solving

Telephone systems

Digital literacy

Tools

Salesforce

Job description

• Make a difference at one of Australia’s leading health care providers
• Generous salary packaging benefits, ongoing professional development and supportive team environment
• Flexibility in location and opportunity to work from home

About the role

The Service Support Coordinator (Service Support) co-ordinates all after-hour and over flow inbound enquiries for National Calvary Community Care (CCC) Service Centres. Primarily, the role delivers a high level of customer service, giving employees, clients and their families a prompt, positive, respectful and well-informed experience.

The Service Support Coordinator will strive to resolve each interaction in the first instance and, in instances where this isn’t possible, provide a timely, detailed and consistent handover to the appropriate area of the business.

What you bring

• Operational experience in a contact centre environment
• Familiarity of Community Care
• A problem-solving style with the ability to troubleshoot and be solutions focused
• Strong familiarity and understanding of telephone systems
• A friendly, engaging and inclusive phone and email manner
• Strong digital literacy and data entry skills and proficiency in using telephony software, and database programs (Salesforce)
• A desire to join a team committed to the care of others in a mission-based organisation

Why work for Calvary?

At Calvary, our staff matter.

Join our team, learn with purpose and drive positive impact in one of Australia’s largest healthcare providers across Public and Private Hospitals, Residential Aged Care and Home Care.

With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.

Please note the following:

• Only applicants with a valid right to work in Australia will be considered.
• Please note we are unable to accept emailed applications or resumes and phone calls from recruitment agencies.