Service Support Coordinator

Calvary; Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Professional development

Supportive team environment

Work from home flexibility

Flexible location

Job summary

Calvary is seeking a Service Support Coordinator to join National Calvary Community Care (CCC) Service Centres in Melbourne. You will coordinate after-hours and overflow inbound enquiries, delivering prompt, respectful service to employees, clients and families.

You will aim to resolve interactions on first contact and provide timely handovers to the appropriate area when needed, supporting a mission-based organisation with a strong care focus.

Qualifications

• Experience in a contact centre environment.
• Familiarity with Community Care.
• Strong problem-solving and solutions-focused mindset.
• Proficiency with telephony software and Salesforce.

Responsibilities

• Coordinate after-hours and overflow inbound enquiries for CCC Service Centres.
• Deliver high level of customer service to employees, clients and families.
• Resolve interactions on first contact where possible and provide timely handovers to the appropriate area.

Skills

Contact centre exp

Community Care familiarity

Problem solving

Telephone systems

Customer-friendly comms

Digital literacy

Salesforce

Telephony software

Tools

Salesforce

Telephony software

Job description

• Make a difference at one of Australia’s leading health care providers
• Generous salary packaging benefits, ongoing professional development and supportive team environment
• Flexibility in location and opportunity to work from home

About the role

The Service Support Coordinator (Service Support) co-ordinates all after-hour and over flow inbound enquiries for National Calvary Community Care (CCC) Service Centres. Primarily, the role delivers a high level of customer service, giving employees, clients and their families a prompt, positive, respectful and well-informed experience.

The Service Support Coordinator will strive to resolve each interaction in the first instance and, in instances where this isn’t possible, provide a timely, detailed and consistent handover to the appropriate area of the business.

What you bring

• Operational experience in a contact centre environment
• Familiarity of Community Care
• A problem-solving style with the ability to troubleshoot and be solutions focused
• Strong familiarity and understanding of telephone systems
• A friendly, engaging and inclusive phone and email manner
• Strong digital literacy and data entry skills and proficiency in using telephony software, and database programs (Salesforce)
• A desire to join a team committed to the care of others in a mission-based organisation

Why work for Calvary?

At Calvary, our staff matter.

Join our team, learn with purpose and drive positive impact in one of Australia’s largest healthcare providers across Public and Private Hospitals, Residential Aged Care and Home Care.

With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.

Please note the following:

• Only applicants with a valid right to work in Australia will be considered.
• Please note we are unable to accept emailed applications or resumes and phone calls from recruitment agencies.