Service Support Coordinator

Calvarycare; Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging benefits

Professional development

Flexible location & work from home

Job summary

Calvary Care is seeking a Service Support Coordinator to manage after-hours and overflow inquiries for its National Calvary Community Care Service Centres. You will deliver prompt, respectful service to employees, clients and families and strive to resolve interactions at first contact.

The role emphasizes problem solving, strong telephone and email communication, and proficiency with Salesforce and other data systems in a mission-based healthcare setting. Hybrid working options are available.

Qualifications

• Operational experience in a contact centre environment.
• Familiarity with Community Care.
• Problem-solving mindset with a solutions focus.
• Strong familiarity and understanding of telephone systems.
• Friendly, engaging and inclusive phone and email manner.
• Proficient with telephony software and CRM tools (Salesforce).
• Excellent written communication skills.
• Desire to work in a mission-based healthcare organisation.

Responsibilities

• Coordinate after-hour and overflow inbound enquiries for National Calvary Community Care Service Centres.
• Provide high levels of customer service and a prompt, respectful experience for employees, clients and families.
• Aim to resolve interactions at first contact and handover when needed to the appropriate team.

Skills

Contact centre experience

Problem solving

Telephone systems

Digital literacy

Written communication

Tools

Salesforce

Job description

• Make a difference at one of Australia’s leading health care providers
• Generous salary packaging benefits, ongoing professional development and supportive team environment
• Flexibility in location and opportunity to work from home

About the role

The Service Support Coordinator (Service Support) co-ordinates all after-hour and over flow inbound enquiries for National Calvary Community Care (CCC) Service Centres. Primarily, the role delivers a high level of customer service, giving employees, clients and their families a prompt, positive, respectful and well-informed experience.

The Service Support Coordinator will strive to resolve each interaction in the first instance and, in instances where this isn’t possible, provide a timely, detailed and consistent handover to the appropriate area of the business.

What you bring

• Operational experience in a contact centre environment
• Familiarity of Community Care
• A problem-solving style with the ability to troubleshoot and be solutions focused
• Strong familiarity and understanding of telephone systems
• A friendly, engaging and inclusive phone and email manner
• Strong digital literacy and data entry skills and proficiency in using telephony software, and database programs (Salesforce)
• Excellent written communication skills
• A desire to join a team committed to the care of others in a mission-based organisation

Why work for Calvary?

At Calvary, our staff matter.

Join our team, learn with purpose and drive positive impact in one of Australia’s largest healthcare providers across Public and Private Hospitals, Residential Aged Care and Home Care.

With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.

Please note the following:

• Only applicants with a valid right to work in Australia will be considered.
• Please note we are unable to accept emailed applications or resumes and phone calls from recruitment agencies.