Remote SaaS Technical Support Specialist

Absorb; Australia; Remote; AUD 85,000 - 110,000; Full time

Job summary

Absorb is seeking a remote Client Advocacy specialist to deliver high-quality technical support for Absorb platform clients worldwide. You will investigate issues, perform in-depth troubleshooting, and communicate clearly with clients to drive quick resolutions.

Join a collaborative team that values curiosity, problem-solving, and strong customer service as we help clients achieve success with Absorb.

Qualifications

• Experience providing technical support to external clients in a remote environment.
• Excellent customer service and strong communication skills.
• Investigating, researching and troubleshooting to resolve issues.

Responsibilities

• Resolving issues through phone, chat, and email in a fast-paced environment.
• Provide clear client-facing communications and document investigations.
• Troubleshoot and conduct in-depth investigations to determine root causes and deliver solutions.
• Manage client expectations regarding response times for issue resolution.
• Research and document customer technical issues.

Job description

Absorb is seeking a remote Client Advocacy specialist to deliver high-quality technical support for Absorb platform clients worldwide. You will investigate issues, perform in-depth troubleshooting, and communicate clearly with clients to drive quick resolutions.

Join a collaborative team that values curiosity, problem-solving, and strong customer service as we help clients achieve success with Absorb.