Remote SaaS Client Advocate & Tech Support Pro

Absorb Software Inc.; Australia; Remote; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Remote-first

Health benefits

Equipment allowance

Career growth

Job summary

Absorb Software Inc. in Australia is seeking a client-focused Technical Support Specialist to join our Client Advocacy team.

You will help Absorb platform clients worldwide via phone, chat, and remote desktop, guiding them toward success with clear communication and thorough investigations. The role emphasizes troubleshooting, documenting issues, and acting as the client advocate while delivering professional status updates as solutions are confirmed.

Qualifications

• 1+ years in a technical support role (SaaS preferred).
• Strong communication and listening skills.
• Ability to investigate and document technical issues clearly.

Responsibilities

• Resolve client issues via phone, chat, and email in a fast-paced environment.
• Provide excellent client support with clear communications and quick resolutions.
• Troubleshoot and investigate to determine root causes and deliver solutions.
• Manage client expectations for response times and outcomes.
• Research and document technical issues and act as client advocate.

Skills

Technical support

SaaS experience

Web components basics

Attention to detail

Time management

Communication skills

Technical explanations

Job description

Absorb Software Inc. in Australia is seeking a client-focused Technical Support Specialist to join our Client Advocacy team.

You will help Absorb platform clients worldwide via phone, chat, and remote desktop, guiding them toward success with clear communication and thorough investigations. The role emphasizes troubleshooting, documenting issues, and acting as the client advocate while delivering professional status updates as solutions are confirmed.