Remote Technical Support Advocate

Nearheal; Australia; A distancia; AUD 60.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote-first work

Health and wellness benefits

Equipment allowance and Flex Allowance

Career growth opportunities

Descripción de la vacante

Absorb Software is seeking a remote Client Advocacy Specialist to deliver high-quality technical support, troubleshoot complex issues, and document solutions for clients worldwide using phone, chat, and desktop sharing. You will balance client needs with clear internal communication, acting as the client advocate and voice of the company as issues evolve.

Ideal candidates have 1+ years in technical support or customer-facing roles, strong communication, and a solid grasp of core web components.

Formación

• 1+ years in technical support or client-facing roles
• Basic understanding of core web components
• Excellent written and verbal communication
• Strong attention to detail and time management
• Ability to explain technical concepts in simple terms

Responsabilidades

• Provide high-quality technical and best-in-class support for Absorb platform clients via phone, chat, and desktop sharing
• Investigate, troubleshoot, and document issues; determine root cause
• Manage client expectations for response times and resolutions
• Research and document customer technical issues
• Advocate for the client while communicating product statuses clearly

Conocimientos

Technical support

Communication skills

Time management

Troubleshooting

Active listening

Herramientas

LMS platforms

Descripción del empleo

Absorb Software is seeking a remote Client Advocacy Specialist to deliver high-quality technical support, troubleshoot complex issues, and document solutions for clients worldwide using phone, chat, and desktop sharing. You will balance client needs with clear internal communication, acting as the client advocate and voice of the company as issues evolve.

Ideal candidates have 1+ years in technical support or customer-facing roles, strong communication, and a solid grasp of core web components.