Remote Technical Support Advocate

ABSORB; Sydney; Presencial; AUD 90 000 - 120 000; Tempo integral

Resumo da oferta

Absorb is seeking a Technical Specialist for its Client Advocacy team. You will deliver high-quality technical support to Absorb platform clients worldwide via phone, chat and desktop sharing, using a ticketing system. The role focuses on helping clients achieve success with the Absorb platform.

As part of a collaborative team, you’ll investigate issues, document findings, and work toward rapid, customer-focused resolutions while maintaining clear communication with clients and internal teams.

Qualificações

• Experience providing technical support to external clients in a remote environment.
• Strong investigative and troubleshooting skills with a methodical approach.
• Excellent communication with clients and internal teams.

Responsabilidades

• Resolving issues via phone, chat, and email in a fast-paced environment.
• Provide high-quality client support with clear communications and rapid resolution.
• Conduct investigations and document technical issues for knowledge base.
• Troubleshoot to determine root causes and deliver client-focused solutions.
• Manage client expectations regarding response times and outcomes.

Descrição da oferta de emprego

Absorb is seeking a Technical Specialist for its Client Advocacy team. You will deliver high-quality technical support to Absorb platform clients worldwide via phone, chat and desktop sharing, using a ticketing system. The role focuses on helping clients achieve success with the Absorb platform.

As part of a collaborative team, you’ll investigate issues, document findings, and work toward rapid, customer-focused resolutions while maintaining clear communication with clients and internal teams.