Remote Reservation Support Agent - Flexible Hours

Workhoppers; Canberra; Remote; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Remote environment

Flexible scheduling

Training available

Ongoing support

Professional development

Varied responsibilities

Job summary

Workhoppers is seeking a Reservation Support Agent to assist customers with inquiries, options, updates and confirmations in a remote role based in Australia. The ideal candidate is organized, detail-oriented, adept at researching information, and committed to delivering professional service.

You will respond to inquiries, gather preferences, coordinate reservations, and maintain accurate records while communicating with providers as needed.

Qualifications

• Strong customer-service skills.
• Excellent attention to detail.
• Good written and verbal communication.
• Strong organization.
• Basic computer proficiency.
• Comfortable researching online.
• Ability to learn reservation systems.
• Dependable and self-motivated.
• Strong time-management skills.
• Previous reservation experience is helpful but not required.

Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Skills

Customer service

Attention to detail

Communication

Organization

Time management

Research

Reservation systems

Self-motivation

Learning agility

Reservation experience

Tools

Reservation systems

Job description

Workhoppers is seeking a Reservation Support Agent to assist customers with inquiries, options, updates and confirmations in a remote role based in Australia. The ideal candidate is organized, detail-oriented, adept at researching information, and committed to delivering professional service.

You will respond to inquiries, gather preferences, coordinate reservations, and maintain accurate records while communicating with providers as needed.