Travel Support Specialist (Flexible Hours)

hjbtravels; Australia; Hybrid; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Training and ongoing support

Flexible work options (part or full)

Job summary

hjbtravels is seeking a Customer Service Representative in Australia to support clients in the travel industry. You will help travelers with inquiries, guide them through bookings, and ensure a positive end-to-end experience.

Ideal candidates show strong communication, are comfortable with computers and online systems, and enjoy a travel-focused role. Training and flexible work options are offered to support your growth in the travel industry.

Qualifications

• Strong communication and interpersonal skills.
• Customer service experience preferred (not required).
• Ability to work independently and manage time effectively.
• Comfortable using computers, email, and online systems.
• Detail-oriented with a positive, solution-focused attitude.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist clients with travel planning, reservations, and general questions.
• Provide accurate information regarding destinations, policies, and procedures.
• Maintain clear and professional communication with clients.
• Follow company guidelines and service standards.
• Document interactions and updates as needed.

Skills

Strong communication

Interpersonal skills

Customer service experience

Time management

Detail-oriented

Tools

CRM software

Booking systems

Job description

hjbtravels is seeking a Customer Service Representative in Australia to support clients in the travel industry. You will help travelers with inquiries, guide them through bookings, and ensure a positive end-to-end experience.

Ideal candidates show strong communication, are comfortable with computers and online systems, and enjoy a travel-focused role. Training and flexible work options are offered to support your growth in the travel industry.